Location: Minneapolis,MN, USA
Description
We're hiring a limited duration (temporary) Customer Service Specialist for Hennepin County Election Department's Clerk and Voter Services team. The Customer Service Specialist will assist in managing the public phone lines, mail, and email inboxes through the 2026 election cycle. This position will provide team leadership to the short-term, seasonal hires for each election and will also communicate with and respond to inquiries from residents and voters and perform data entry and other administrative duties to support program areas throughout the Elections department.
Customer Service Specialists must be non-partisan and able to provide excellent customer service, use technical and analytical skills, and perform a variety of administrative functions. The Elections department is looking for applicants with experience in election administration, government processes, and interaction with residents.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Location and hours:
This position is hybrid and will be performed both on-site at the 625 Building at, 625 4th Avenue South, Minneapolis, MN 55415, and remote as job duties require. Work hours will be Monday through Friday, between 8 a.m. - 4:30 p.m., with some flexibility. Occasional mandatory overtime will be required. While this position is designated as hybrid, based on current requirements hires must reside or relocate to Minnesota or Wisconsin.
About the position type:
This is a full-time, limited duration (temporary), benefit-earning position to last up to 24 months (start date in 2025).
This position is internally classified as an Office Specialist, Principal.
Click here to view the job classification specification.
In this position, you will:
* Maintain voter inquiries via mail, email, and telephone.
* Triage incoming calls from city and school district clerks; assist with solutions or escalate to other staff, when necessary.
* Research and troubleshoot voter and absentee ballot records; resolve various voter concerns and issues regarding service and policies.
* Perform data entry, both in the Statewide Voter Registration System (SVRS) and internal records; generate reports.
* Assist the public with filling out voter registration and absentee ballot application forms over the phone; answer questions regarding these documents.
* Assist with the documentation of customer service processes and procedures.
* Provide work direction and training to limited duration staff.
* Support all other department program areas, as assigned.
Need to have:
* One of the following:
* Three or more years of office clerical experience.
* 30 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
* A combination of office clerical experience and post high school education, totaling 3 years or more (3 semester credits = 1 month).
Nice to have:
* Experience:
* Providing customer service in-person, online, and/or over the phone to the public.
* Working in the Hennepin County Elections department.
* Using call center systems such as web-based desktop phones or similar.
* Performing data entry from paper and/or electronic documents into a computer system.
* Working with Microsoft Office Suite applications such as Outlook, Word, Teams, etc.
Ability to:
* Follow instructions completely and accurately.
* Work collaboratively with a diverse group of team members.
* Work with great attention to detail.
* Provide non-partisan, impartial, and excellent customer service.
* Use problem solving techniques to complete daily work.
Knowledge of election statutes, rules, department policy and procedures.
About the department:
Hennepin County Elections works with partners at the federal, state, and local level to provide voting services to over one million eligible county residents in over 400 polling places throughout the county. Program areas include voter registration, absentee voting, voter education and engagement, local election clerk training, voting technology, election day operations, results reporting and certification, recounts and audits, candidate filing, campaign finance reporting, violation investigations, and elections data stewardship.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future limited duration, seasonal, or regular vacancies.
Watch this video for application best practices and tips.
Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a level 1 background check.
If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
...@hennepin.us
612-###-####
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:
* Meaningful work
* Public service
* Competitive pay
* Work-life balance
* Generous benefits
* Opportunities to grow
* Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Employee Benefits Summary
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.
01
This position is a full-time, Limited Duration position, meaning it is a non-permanent, benefit-earning position to last up to 24 months (start date in 2025). Are you willing to accept these employment conditions?
* Yes
* No
02
This position is hybrid and will be performed both on-site at the 625 Building at, 625 4th Avenue South, Minneapolis, MN 55415, and remote as job duties require. Work hours will be Monday through Friday, between 8 a.m. - 4:30 p.m. and are subject to change based on business need. Occasional mandatory overtime will be required.
While this position is designated as hybrid, based on current requirements hires must reside or relocate to Minnesota or Wisconsin.
Are you willing and able to meet these requirements?
* Yes
* No
03
Select from the choices below the option that best describes your office clerical experience and/or education. Check all that apply.
* Three years or more of full-time equivalent office clerical experience.
* 30 months or more of full-time equivalent office clerical experience and completion of the Office Specialist Pathway Training program.
* A combination of post high school education and office clerical experience to equal at least three years.
* None of the above
04
Describe your post-high school education, including area(s) of study, school(s) attended, semester credits completed, and degree(s) earned. If you have not completed any post-high school education, type None in the space provided.
05
How many full-time equivalent months of office clerical experience do you have?
* I do not have this experience
* Less than 12 months
* 12 months or more, but less than 24 months
* 24 months or more, but less than 36 months
* 36 months or more
06
Describe your office clerical experience, referencing positions listed on your application/resume. If you do not have this experience, type None in the space provided.
07
How many full-time equivalent years of experience do you have providing in-person and/or over-the-phone customer service to the public?
* I do not have this experience
* Less than 1 year
* 1 year or more, but less than 2 years
* 2 years or more, but less than 3 years
* 3 years or more
08
Describe your experience providing in-person and/or over-the-phone customer service to the public, referencing positions listed on your application/resume. If you do not have this experience, type None in the space provided.
09
Do you have experience working in the Hennepin County Elections department?
* Yes
* No
10
Describe your experience working in the Hennepin County Elections department, referencing positions listed on your application/resume. If you do not have this experience, type None in the space provided.
11
Do you have experience using call center systems such as web-based desktop phones or similar?
* Yes
* No
12
Describe your experience using call center systems such as web-based desktop phones or similar, referencing positions listed on your application/resume. If you do not have this experience, type None in the space provided
13
How many full-time equivalent years of experience do you have performing data entry from paper and/or electronic documents into a computer system?
* I do not have this experience
* Less than 1 year
* 1 year or more, but less than 2 years
* 2 years or more, but less than 3 years
* 3 years or more
14
Describe your experience performing data entry from paper and/or electronic documents into a computer system, referencing positions listed on your application/resume. If you do not have this experience, type None in the space provided.
15
Select the following Microsoft Office applications you have experience working with. Check all that apply.
* Microsoft Excel
* Microsoft Outlook
* Microsoft Teams
* Microsoft Word
* None of the above
16
Describe your experience using the Microsoft Office applications you selected in the previous question, referencing positions listed on your application/resume. If you do not have this experience, type None in the space provided.
17
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
* College or university (job board, career services, or instructor)
* Community or nonprofit organization (counselor, job board, etc.)
* Employee or recruiter of Hennepin County
* Friend or family member that is not a Hennepin County employee
* Hennepin County job notification emails
* Indeed.com
* Job fair or networking event
* Print advertisement (flyer, postcard, billboard, transit ad, etc.)
* Professional association (job board or email)
* Social media (Facebook, Twitter, Instagram, etc.)
* www.hennepin.jobs or www.governmentjobs.com
* Other
18
For the recruitment source selected above, please provide the specific name of the person, website or media source.
Required Question
Agency Hennepin County
Address Hennepin County Government Center
300 South Sixth Street
Minneapolis, Minnesota, 55487
Phone 612-###-####
Website