Electronic Banking Administrator Countybank | Greenwood, SC What We're Looking For: Countybank is seeking a self-motivated, detail-oriented individual to serve as an Electronic Banking Administrator. The Electronic Banking Administrator will report to the Digital Delivery Manager. The associate in this position will be responsible for day-to-day aspects of digital banking products, ATM and Debit Card systems, electronic payments and ATMs. This position provides knowledgeable support for all electronic banking systems for all internal and external clients. Confidentiality and a commitment to embracing our corporate culture while serving clients, communities, and fellow associates are essential to the success of this position. What You Can Expect:
- Responsible for day-to-day processing of retail and commercial electronic banking products, including but not limited to, online banking, mobile banking, electronic payments and Telebank. Provides support to internal customers for online banking products and assists Customer Service with the management of external online banking customer requests.
- Responsible for the day-to-day functions of Debit Card systems. Responsibilities include all card maintenance such as orders, deletions and limit changes; reviewing reports and taking appropriate actions; investigating and resolving card issues; managing potential fraud cases; and performing file maintenance and audits.
- Daily balancing of general ledgers related to Electronic Banking services, such as Debit cards and Reg E disputes.
- Operates according to Bank policy and all regulations, including, but not limited to, BSA, Regulation E and other VISA regulations
- Assists with the accurate and timely completion of quarterly reports to VISA
- Responsible for day-to-day activities related to ATMs, including, but not limited to, installs/updates and maintenance of all hardware, system maintenance, cash replenishment and delivery. Additionally, maintains good working relationships and rapport with ATM vendors and partners in order to provide timely support and assistance to management with vendor relationships
- Provides support as needed to maintain uninterrupted service and support for all facets of Electronic Banking
- Provides support & serves as a back up for the Funds Administrator
- Performs other duties, tasks and projects as assigned
- Utilizes critical thinking to solve problems, identify opportunities for process improvement and identify potential issues
- Documents processes and procedures as assigned
- Maintain a neat and organized work area
- Provide expert services to internal and external customers
- Personally meet expectations for goal performance, adhering to company policies and procedures, regulations and standards
- Be an ambassador for the organization in the community by regularly attending company-sponsored events; charitable events; being active in civic organizations and various community initiatives
- Live the organization's Core Values, Mission and Vision
Education, Experience and Certifications:
- High School Diploma or equivalent required, Associate's or Bachelor's Degree preferred;
- Two plus years related experience in a financial institution, preferably with a background in the operational functions of banking and a strong aptitude for troubleshooting; or any equivalent combination of education, training or experience which provides the required knowledge, skills and abilities
Abilities and Skills:
- Must possess an above-average of computers with a working knowledge of Windows 11. Proficiency in Microsoft Office Suite of products, as well as Microsoft Internet Explorer/Mozilla Firefox/Google Chrome/Apple Safari are required
- Ability to quickly and accurately resolve ATM, Debit Card and Online Banking problems and errors that arise, using known procedures and processes, such as telephone help lines, peers and reference materials
- Excellent communication skills - verbal, written and presentation
- Must be able to have flexibility in work schedule to include travel, evenings and weekends, as needed, to troubleshoot issues, perform upgrades. Also required to part of an on-call support team rotation
- Ability to work with limited supervision. Must be a strong self-starter, anticipating what needs to be done and getting things accomplished
- Effective time management skills with the ability to manage multiple priorities while maintaining flexibility
This is a full-time position in a smoke and drug-free workplace with strong corporate values that foster associate growth and satisfaction. Compensation commensurate with experience, education, and level of expertise. About CountybankOur Mission: To Serve Our Clients, Our Communities, and Our Associates Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, and Anderson communities. How We Give Back The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments. In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations. Learn More Visit us at .