Electronic Distribution Specialist
: Job Details :

ALG Vacations (ALGV), part of the Hyatt family, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's only vertically integrated travel, hospitality, and leisure management group, we oversee all aspects of the vacation - from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations. Grow your career as an Electronic Distribution Specialist with ALG Vacations. In this role, you will be responsible for supporting the rapid growth of direct connect remote source hotel, car, and air product through effective implementation project management, system configuration, and usability testing. A successful Electronic Distribution Specialist will: Manage process to successfully implement electronic links to hotel, car, and air product utilizing available remote interface technologies supported by ALG and Trisept Solutions. Effectively communicate and facilitate meetings with suppliers, internal ALG departments, and Trisept Solutions as necessary to support remote source initiatives. Perform analysis of remote source product as needed. Work with all ALG business units to support distribution of product through remote source interface links. Monitor daily and effectively respond to Electronic Distribution Team mailbox emails. Investigate and resolve remote source issues reported from both internal departments and external partners. Elevate system issues through Trisept Solutions and third parties such as HBSi, Dhisco, Derbysoft, and EPS. Perform required testing/test scenarios for each implementation project to ensure accuracy and quality standards with the dynamic connection. Provide meaningful feedback and insight on Trisept projects involving remote source functionality and/or usability. Other duties as assigned. Requirements: Bachelor's degree (BA) from a four-year college or university; or two or more years related experience and/or training; or equivalent combination of education and experience. Travel industry knowledge or experience. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources. Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of the design of computer systems, networks, communication, and software. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to select and use training/instructional methods and teach others how to do something. Ability to bring others together and try to reconcile differences. Ability to persuade others to change their minds or behavior. Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one. About ALG Vacations: It all begins when our clients book with ALG Vacations. We keep our standards as high as our passion for travel, working together with our agents to ensure every client's vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands. Since 2021, ALG Vacations has been part of the Hyatt family. At Hyatt, we believe in the power of belonging and creating a culture of care where our colleagues become family. Our colleagues and our guests have been at the heart of our business since 1957 and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.#J-18808-Ljbffr