Position Title: Electronic Visit Verification Department
Location: Salem Office, 9A COLBY STREET, SALEM, Massachusetts, United States of America ? Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America ? W. Springfield Office, 25 HAYES AVE, WEST SPRINGFIELD, Massachusetts, United States of America
Requisition Number: Req #75
Date Posted: Friday, October 11, 2024
Description: Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.
Responsible for supporting Tempus Unlimited Electronic Visit Verification (EVV) program. This involves a broad range of activities through training, implementation, rollout, and ongoing support, requiring system management and communication skills. Assure ongoing compliance with Tempus quality and FI contract requirements.
- Bilingual preferred
- Stoughton office for orientation if hired for West Springfield or Salem
- Monday - Friday, 8:30am - 4:30pm
- Travel throughout Massachusetts required
Essential Functions
- Develop and maintain in-depth expertise related to Tempus EVV solution
- Provide 2nd level support for new and existing users of the Tempus EVV program.
- Investigate software issues and bugs, and conduct dialogue with developers to ensure continued efficiency of EVV solution
- Engage in activities as directed to support full life cycle of Tempus EVV program This includes but is not limited to:
- Zoom / WebEx and in-person support
- Pilot – coordination of users, review of data, multi-directional communication
- Implementation/Roll-out – training, scheduling, support, multi-directional communication
- On-going support – troubleshooting, user support
- Respond to emails and communication FMS software
- Fast paces high volume call center customer service inbound and outbound
- As time allows assist other Tempus unlimited departments
- All other related or assigned duties by Supervisor
- Open communication with Team Leads\Supervisor and team members
- Lease with other departments as necessary
- Coordinate with other functions to streamline workflows/handoffs
- Support overall mission and objectives of Tempus Unlimited
- Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C).
- Perform other duties as assigned by Supervisor
Competencies
- Customer service focus
- Ability to learn quickly and readily adapt to change
- Ability to work independently while functioning effectively as a team player
- Ability to multi-task and complete deadlines.
- Team work approach, enthusiasm and a strong desire to succeed!
- Experience with Microsoft Suite operating systems
- Experience with Excel spreadsheets
- Strong interpersonal and analytical skills
- Strong written and verbal communication skills
- Excellent organizational skills
- Self- motivated
- Punctuality and dependable
- Professional, friendly personality with the ability to maintain confidentiality
- Maintain and build positive working relationships
Required Education and Experience
- High School acceptable but college preferred
- Software and/or technical support
- Customer Service
- Microsoft Suite
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times.
Travel
Travel may be required for this position.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Authorization/Security Clearance
All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.
EEO Statement
Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Job Family: Associate
Job Function: Non-Supervisor
Pay Type: Hourly
Hiring Rate: $20.00
Compensation details: 20-20
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