Location: Castle Rock,CO, USA
Eligibility Case Manager I or IIEmployment Type: 0 - Full-time Regular Pay Range: $45,760.00 - 72,150.00Location: Highlands Ranch, CO or Castle Rock, COOvertime Exempt: N Elected Office / Department: HUMAN SERVICESWork with clients to determine initial and continuing eligibility for programs such as Food Assistance, Medicaid, CHP+, Colorado Works, Aid to the Needy Disabled, Old Age Pension, and other identified programs.Interface with state and county computer systems in client application/approval process, as required.This position will need to be flexible to have a home location in both the Castle Rock location and Highlands Ranch location once building is completed. Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the full Employee Benefit Guide. Classification (level) and compensation is based on qualifications and experience as it relates to the position. Case Manager I: Generally, the hiring range is $45,760 to $51,647 annually.Case Manager II: Generally, the hiring range is $49,916 to $62,395 annually.ESSENTIAL DUTIES AND RESPONSIBILITIES:(The following examples are illustrative only and are not intended to be all inclusive.) Conduct interviews with applicants and recipients by phone and in-person to collect information necessary to determine eligibility. Explain complex regulation and expectations to applicants and recipients related to their application or redetermination.Gather, organize and review information supplied by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for public assistance programs as identified.Informs applicants and recipients of the relevant requirements and benefits of programs for which they have eligibility.Clarifies and interprets for clients their appeal rights and procedures.Assist and guide applicants in completing forms, securing documents and other verifications needed in completing their application.Determines the need for recovery of funds or referral for fraud investigations.Completes informational reports for submission to the proper investigative resource in cases of suspected fraud.Verifies the pertinent statements given the agency by phone contacts, written requests and/or direct contact with collateral resources.Prepares for and testifies as needed at evidentiary or other hearings.Approves or denies applications and informs applicants of results within the appropriate time frame and in a manner that can be understood by the client.On an ongoing basis, inform recipients of changes in the law or regulations affecting eligibility and/or amount of grant.Provides information and assesses need for referral to services staff and other community agencies for available assistance.Interface on a daily basis with statewide computer system requiring accurate and complete data entry of information.Interprets and evaluates computer generated data to determine application to individual case processing for approvals, changes, denials and discontinuations.Utilizes computer daily for inquiry and data entry for preparation of complex correspondence, spreadsheet development and record maintenance and research. Maintain client records within the Colorado Benefit Management System (CBMS) and electronic case file in the Department's electronic document management system. Document all actions taken on applications and cases within CBMS. Performs complex calculations and tabulates figures.(Level II)Maintaining computer based records. (Level II)Performs other duties as assigned.SUPERVISORY RESPONSIBILITIES: This position does not directly supervise other employees.INDEPENDENT JUDGMENT: Work is primarily directed through office policy and state regulations and procedures.Must be knowledgeable and able to interpret regulations.With supervisory oversight, must also exercise judgment in applying rules/regulations and ensure that all recipient information is accurate and verified.MINIMUM QUALIFICATIONS:EDUCATION and/or EXPERIENCE: Eligibility Case Manager I:High School Diploma or GED Equivalent.Two (2) years full time public contact experience.A combination of experience and education may be considered. Eligibility Case Manager II:High School Diploma or GED Equivalent. Associate or Bachelor degree preferred. Two (2) years full time public contact experience.One year of experience with determining eligibility for Supplemental Nutrition Assistance Program (SNAP), Medicaid, Temporary Assistance to Needy Families (TANF), Old Age Pension (OAP), or Aid to the Needy Disabled (AND) is required.Experience using the Colorado Benefit Management System (CBMS) to determine eligibility for the above programs, is preferred.A combination of education and experience may be considered. KNOWLEDGE, SKILLS, AND ABILITIES:Knowledge:General knowledge of human services programs such as Temporary Aid to Needy Families (TANF), Medicaid, Supplemental Nutrition Assistance Program (SNAP), Old Age Pension (OAP), Aid to the Needy Disabled (AND), Child Care Assistance Program (CCAP), and Low Income Energy Assistance Program (LEAP)..Knowledge of community resources available to families in need.Knowledge, understanding and mastery of computer-based supports such as: Microsoft Office Suite products, CBMS, HS Connects, and MyUI+.Skills:Proficiency determining eligibility timely and accurately for public assistance programs.Ability to calculate figures and amounts such as interest, proportions, and percentages.Effective collection, analysis, and presentation of technical data.Strong customer service skills, with emphasis on educating others regarding complex concepts, de-escalating sensitive situations, and demonstrating empathy.Organization and time management skills such that work is completed efficiently and timely.Operation of standard office equipment: computer, multi-line phone system, copiers, scannersAbilities:Must be able to learn, assimilate, and retain new information to produce effective work product.Ability to read and interpret documents and procedure manuals. Ability to explain complex regulation to a variety of individuals. Ability to apply common sense understanding to the situations presented and regulation used to determine eligibility. Ability to follow semi-complex oral and written instructions.Ability to effectively communicate in both oral and written form.Ability to speak Spanish is preferred.Ability to establish and maintain effective working relationships.CERTIFICATIONS, LICENSES, & REGISTRATIONS: Eligibility Case Manager I:Individuals hired are expected to complete Colorado Benefits Management Systems (CBMS) Training within three (3) months of hire.Individuals hired are also expected to complete program-specific training such as MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial. This position requires successful completion of a criminal background check including fingerprinting through a national database.Eligibility Case Manager II:Have and maintain Colorado Benefits Management Systems (CBMS) certification.Individuals hired without certification are expected to complete Colorado Benefits Management Systems (CBMS) Training within three (3) months of hire.Individuals hired are also expected to have and maintain program-specific training such as MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial. This position requires successful completion of a criminal background check including fingerprinting through a national database.WORK ENVIRONMENT:Work is generally performed in a typical office environment.Daily work includes use of a computer (laptop or desktop), mouse, keyboard, headset.Work may include general use of office equipment such as: telephones, copiers, scanners, mail machines and audio/visual equipment.Office environment may include sitting or standing for periods of time in a shared cubicle work area.Most of the workday is spent at a computer, looking at a screen requiring close vision.Office location within Douglas County may vary based on department needs. ADDITIONAL INFORMATION:Closing Date: 10/25/2024 5:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected. *this date has been updatedThe job details outlined in this posting may represent amodified summary of the full job description. For a full copy ofthe job description CLICK HERE toview our job classifications. In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions.This may mean being available to perform additional duties and hours beyond what is normally required.In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.