Summary:The WIC Office / Medical Assistant must acquire a working knowledge of the WIC Program State and Federal Policies and Procedures, be able to function independently and as part of a team, and be willing to take direction from supervisors or leaders in the clinic. Attendance for ongoing training is required.Qualifications:
- High School diploma or GED.
- Some medical office experience helpful, but not required.
- Ability to be organized and precise necessary.
- Ability to work effectively as a team with other WIC staff and supervisors.
- Willing to participate in training to screen WIC participants for eligibility, height/weight measures, finger prick hemoglobin readings, scheduling, and other office functions as assigned.
- Data entry computer skills.
- Excellent telephone skills necessary.
Nature of Work:
- Under general supervision, performs a full-performance level work in multi-step clerical / medical tasks calling for interpretation and application of office procedures, rules and regulations. Performs related work as required.
Distinguishing Characteristics:
- Performs medical assistant tasks requiring interpretation and adaptation of office procedures as the predominant portion of the job, following Policy and Protocol.
- Tasks include client identification, eligibility, income calculation and documentation, medical histories, anthropometry and hematological testing; completing referral forms and mailing to providers, health departments. Client orientation, issuance of WIC food benefits (loading eWIC cards) and scheduling appointments.
- Will enter routine data using a computer display terminal; may use a standard set of commands, screens, or menus to enter, access and update data.
- At this level, the predominant tasks are of a routine nature with structured directives for completing the work.
- Work is learned through repetition and requires ability to learn the steps in the series of related tasks, which are typically a part of a broader work function.
- Tasks are routine, but initiative and established procedures are used to solve unusual problems.
- Tasks may include sorting and filing documents, typing routine forms and labels, sorting and distributing mail.
- The steps of each task allow the employee to operate with some latitude of independence.
- Work is reviewed for completeness and accuracy or provides an inherent system of checks.
- Contacts are typically informational, whether in person or on the phone.
- Position is limited in authority for independent action.
Examples of Work:
- Completes client application, verifies initial eligibility criteria and enters data into computer.
- Provides orientation to clients on WIC Program responsibilities and spending food benefits.
- Records a brief medical history of the previous six months.
- Performs anthropometric measurements; and Hemacue Hemoglobin testing.
- Documents all information and plots the growth grid.
- Enters data into a computer display terminal; may make inquiries into the system.
- Maintains office client schedule and completes participant reminder call lists.
- Assigns eWIC cards and loads benefits as prescribed by CPA/Nutritionist.
- Sorts and files documents numerically, alphabetically or according to other predetermined classification criteria; pulls material from files upon request.
- Operates office equipment such as computers for data entry, scanners, signature pads, adding machines, electronic calculators, copy machine, fax, shredder, laminating machine, and other machines requiring no special previous training.
- Answers telephone; takes messages; routes calls; answers general information questions; schedules or reschedules clients.
- Receives, sorts and distributes incoming / outgoing mail; performs messenger work.
- Inventories stock and distributes medical/clinic supplies.
- Counts, collates, codes, sorts, staples and inserts forms in envelopes.
- Posts various information to log or ledger for record keeping purposes.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- Knowledge of medical office procedures and methods.
- Knowledge of business English, spelling and arithmetic.
- Ability to operate the common types of office equipment incidental to the job.
- Ability to maintain routine clerical/medical records and to prepare reports from these records.
- Ability to understand and follow oral and written instruction and direction.
- Knowledge of Bio Hazardous Waste Regulations.
- Knowledge of Federal CLIA and OSHA regulations.