Eligibility Specialist - Lake County
: Job Details :

POSITION TITLE: Eligibility Specialist STATUS: Non-Exempt, FT GRADE: 1DEPT: Early Childhood Financial Empowerment Services PROGRAM: Early Childhood Financial EmpowermentREPORTS TO: Early Childhood Financial Empowerment Services CoordinatorSUPERVISES: N/A SALARY: $45K/yrSUMMARY: The Eligibility Specialists overall responsibilities are to support and assist childcare assistance service applicants and childcare providers in completing the eligibility process for CCAP, Tiny Boots and CACFP services in accordance to IDHS, IDVA and ISBE guidelines.COLLABORATES WITH: Early Childhood Financial Empowerment Services Manager, Team Coordinators, ECS, YWCA staff members, DuPage, Lake and Kane Counties Human Services Representatives, Illinois Department of Human Services (IDHS), Illinois State Board of Education (ISBE) Illinois Department of Children and Family Services (IL DCFS),Illinois Department of Veteran Affairs(IDVA) Parents and Child Care Providers throughout the Chicagoland Area.ESSENTIAL RESPONSIBILITIES:Member Contact:? Respond in a timely manner to requests for services via calls, emails, and walk-ins? Through conversation, evaluate need for immediate intervention and to facilitate referral and linkage to appropriate community services, including additional YWCA services, in compliance with IL DHS and YWCA policies and procedures.? Determine client and provider eligibility for CCAP, Tummy and Tiny Boots? Obtain all pertinent documentation for both client and providers? Provide TA for clients and providersAdministrative Duties:? Perform data entry, report and statistics functions in an accurate and timely manner.? Manage and monitor cases to include all updates, approvals, cancellations, denials, and payments? Ensuring all pertinent documents are received and uploaded to client/provider files.? Monitor License Exempt childcare provider documents requirement for eligibility in accordance to IDHS policies and procedures.Office Management: N/ANON-ESSENTIAL RESPONSIBILITIES:? Participate in administrative and program meetings, as appropriate.? Responsible for promoting and educating individuals about all programs and assisting clients in navigating the Child Care Assistance Program, Tummy, Tiny Boots and other programs offered within the YWCA.OTHER DUTIES AS ASSIGNED: Other duties outside of the responsibilities of the position may be assigned but not limited to; special projects, tasks force or other assignments.QUALIFICATIONS:? Associates degree from an accredited college or university or Two years of customer service experience? One - three years of prior customer service experience? Keen problem-solving skills? Strong relationship skills? Demonstrated ability to work independently? Intermediate level skills with MS Office and OutlookDiscretion is required for handling of documents and consultation for member concerns. Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident. The Eligibility Specialist must be able to work effectively with clients and providers who may show stress and impatience.Professional Training Required: A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually.* Note: A bilingual Eligibility Specialist who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the communitys language (oral and written).EDUCATION REQUIRED: An Associates degree from an accredited college or university or a progress toward completion of a degree is preferred.CERTIFICATION(s) REQUIRED: NAOTHER REQUIREMENTS: N/AWORK ENVIRONMENT: The work environment includes offices or virtual; members and visitors may visit with children. The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach, lift or move objects, such as packages, supplies and computers. Normal (or corrected) vision range; ability to see color and to distinguish letters, numbers and symbols are necessary to the work, which may require close viewing. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers. Reasonable accommodations may be made for an incumbent to meet the essential responsibilities of the position.WORK SCHEDULE: Monday Friday, 8:30am-4:30pm. Schedule can vary depending on the needs of the agency