Emergency and Critical Care Receptionist
: Job Details :

Req Id: 33934Job Title: Emergency and Critical Care ReceptionistCity: West LafayetteJob Description:Job SummaryIn this position, one would have shared responsibilities between working the front Emergency and Critical Care (ECC) reception desk, operating the ECC phones, Client account management and at times, Liaison responsibilities.This position is a full-time position, requiring 40 hours per week. The schedule is a rotating schedule, with hours spanning evenings and weekends. The schedule is 4 days per week with 10-hour workdays and shifts usually will be either 2PM - 12AM, 3PM - 1AM or 4PM - 2AM. At times, may be requested to work outside of these shifts depending on staffing needs (hours/shift are subject to change). One must be comfortable working alone for part of a shift.What You'll be Doing:* Front Desk: Assist clients at front counter. Screen client requests, explain policies & procedures, assist clients in getting necessary forms completed, check-in patients, check-out patients, take payments for visits, pet food and prescriptions and assist in keeping a clean and organized lobby.* Phones: General responsibilities include answering incoming calls to the emergency line, taking referral information from clinics, providing general information including cost of exams, providing information regarding Poison Control when needed, taking messages for clinicians/students and transferring calls when needed. Faxing/emailing records to clinics and/or clients when needed.* Client Account Management: Ensuring accounts are entered accurately, proper paperwork is on file, managing In-House Financial Worksheets on the weekend (entire hospital), communicating with clinicians on cases we are overestimate, and assisting the client liaison with Balance Due Worksheet.* Liaison: Responsible for ensuring client account and patient information are accurate. Maintain communication with ER department to provide updates to clients, take deposits, take final payments, discharging patients, discussing financial options (CareCredit), and any other tasks put forth by supervisors.In all roles, staff must maintain confidentiality at all times per hospital policies, determine the urgency of emergencies that enter lobby and use critical thinking to find alternative solutions for upset clients. One must be able to perform a variety of miscellaneous duties as assigned. Be willing and able to attend staff meetings, have on-call shifts and some holidays will be required.What We're Looking For:Education and Experience:Required:* High School Degree/GED.* Three (3) years of Clerical experience in a medical clinic/veterinary office or related customer service experience.Skills Needed for the Receptionist position:* Personable with people* General Computer Skills* Above average Customer Service skills* Proficient Data Entry skills* Cash Handling experience* General cleaning* Multi-tasking* Effective Communication SkillsAdditional Information:* Due to this being a full-time, benefits eligible position, full-time undergraduate students are not eligible for this role. For student employment opportunities, CLICK HERE* To learn more about Purdue's benefits summary CLICK HERE* Purdue will not sponsor employment authorization for this position* A background check will be required for employment in this position* This was formerly classified as an operational/technical position; an internal lateral transfer will retain same benefit standing* FLSA: Non-Exempt (Eligible For Overtime)* Retirement Eligibility: Non-exempt Defined Contribution PlanPurdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to applyApply nowPosting Start Date: 9/16/24