EMERGENCY CALL AGENT
: Job Details :

Job Title: Emergency call agent.Location: Fort Drum.Schedule: Full-Time job.Qualifications & Education:

• The Emergency call agent should have the Ability to handle the phone system in order to answer calls quickly.
• The Emergency call agent should have Strong communication skills.
• The Emergency call agent should the Ability to maintain composure during stressful situations.
• The Emergency call agent should have an Advanced medical knowledge to help callers handle emergency situations while the ambulance is in transit.
• The Emergency call agent should have the Ability to read maps and knowledge of local geography.
• The Emergency call agent should have Experience in the health sector either paid or voluntary.

Duties & responsibilities:

• The Emergency call Agent should answer at least 75% of all phone calls within four rings.
• The Emergency Call Agent should answer the phone with Public Works Emergency Service Line, give their name, and identify themselves.
• The Emergency call agent should maintain a log of all calls received to include the time the call was taken, noting if the call was forwarded, and to whom it was forwarded.
• The Emergency call agent should record the following information for each call:
• Time the call was received.
• Time the call was reported to DPW.
• First and last name of the caller.
• Phone number of the caller including area code.
• Full email address of the caller.
• Location of issue (including building and room number if applicable).
• Reported issue.
• Length of time the issue has existed.
• Remarks or comments (as needed).