Description Position at Central Texas Veterinary Specialty & Emergency Central Texas Veterinary Specialty and Emergency Hospital is seeking a full-time Veterinary Doctor Assistant to join our Emergency & Critical Care Department! The ideal candidate will have veterinary experience and be reliable. If you love working with people and have always wanted to be a contributing member of a fantastic veterinary team, please apply with us today! The right candidate will excel in: - Multitasking- Working well within a team- Helping animals live healthier, happier lives- Assisting Veterinarians in providing exceptional patient care If you are interested in Veterinary Medicine and looking to have a career that is your passion, joiningour team will allow you to do just that. Veterinary Doctor Assistants are skilled, experienced, andvalued members of our teams, and we treat them that way.Do your goals include becoming a Licensed Veterinary Technician? We offer educational support and partner with Purdue University's Online Veterinary Technician Program.Thrive in an environment that encourages learning, promotes professional growth, and has limitlessopportunities for advancement. POSITION RESPONSIBILITIES:
- Communication:
- Monitor messages from clients in various locations (voicemail & email) and respond to messages accordingly. All communication must be notated in the veterinary practice management software.
- Answer phone calls for clients having problems with patients at home when the doctor is not available to take phone calls.
- Update clients on hospitalized patients when it is not necessary for the doctor to talk to a client or when the doctor is not available to update the client. All updates on patients given by ECC Doctor Assistant should be relayed to the doctor and put in the patient's Communication Section of ezyVet.
- Perform daily recalls as appropriate.
- Work directly with ECC Doctors to assist in paperwork completion.
- Assist ECC Doctors to prepare estimates when time allows.
- Call prescriptions into the pharmacy.
- Assist in sending Patient Summaries to VetLink portal or pcDVM when asked.
- Download client emails into the medical record if sent.
- Patient Discharge:
- At the start of the shift, confirm which patients will be discharged that day.
- Verify that discharge instructions are ready and email them to the client when completed.
- Verify that medications are prepared and ready - confirm with the ECC Doctor that the medications are correct.
- Coordinate baths and patient clean-ups with technician assistants prior to patient release from the hospital.
- Send completed, approved invoices to clients via email asking them to pay in advance to expedite the check-out process.
- Verify if clients have paid invoices throughout the day or when paged that clients are here for pick-up.
- Explain discharge instructions, including medication instructions, to clients either by phone or in person.
- If the client has not paid invoice(s) online prior to pick up, go over discharge instructions that have already been emailed to them, then have the client check out or pay their bill.
- Release patients from the hospital after the client has checked out with the front desk taking all medications and supplies out to the client at the same time as the patient.
- Patient Care:
- Provide general nursing care and comfort for patients in the treatment room.
- Set up recovery cages for patients (warm water blanket, clean bedding, and cage card).
- Prepare prescriptions as ordered by the doctor.
- Other:
- Download medical histories and lab work that is available online/from emails into the medical record.
- Have pertinent radiographs available at the time of patient appointment, loaded on a computer when appropriate.
- Assist in maintaining general cleanliness and order of treatment area.
- Computer entry (communications, invoicing, prescriptions).
- Coordinate donations and sympathy cards when appropriate for deceased patients.
BENEFITS PACKAGE:
- Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire.
- Short Term Disability paid for by employer
- Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Flexible Spending Account or Health Savings Account options
- Long Term Disability option
- Progyny-Fertility and Family Building Support (up to $10,000)
- Team Member Discounts for Pet Care
- Paid time off-inclusive of sick, personal, and vacation
- LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
- Personal pet discounts.
- Partnership with Purdue University's online Licensed Veterinary Technician Program.
QUALIFICATIONS:
- High School Diploma or equivalent.
- Veterinary technician experience required. Licensure is preferred but not required.
- Customer service skills are highly preferred.
- Computer skills necessary.
SPECIAL POSITION REQUIREMENTS:
- Availability to work Saturdays and Sundays on a rotating or regular basis is required.
- Hazards associated with infected animals, controlled substances, and possible exposure to contagious diseases.
- Exposures to unpleasant odors and noises.
- Exposure to aggressive patients, bites, scratches, and animal waste.
PHYSICAL EFFORT:While performing the duties of this job, the employee is frequently required to bend, stoop, and stand for extended periods of time and is required to lift up to forty (40) pounds. Employees will beexpected to request assistance with lifting or carrying animals or materials over 40 pounds.This job description in no way states or implies that these are the only duties to be performed by the employee. Employees will be required to follow any other job-related instructions and to perform any other job-related duties expected by the employee's supervisor, a Central Office team member, or any doctor. We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their carefor patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.