Location: Desoto,TX, USA
Salary : $48,246.00 - $57,301.11 AnnuallyLocation : DeSoto, TXJob Type: Regular FulltimeJob Number: 01117Department: Southwest Regional Dispatch CenterOpening Date: 08/22/2024Closing Date: ContinuousFLSA: Non-ExemptDescription Our Core Values We LOVE DeSoto •L- We lift up our community •O- We take ownership of our collective performance •V- We value and respect all employees •E- We empower employees to growThe purpose of the position is to process emergency and non-emergency calls from the public and to coordinate the response of emergency services. This is accomplished by answering calls and requesting information, determining appropriate response type, and dispatching services from the appropriate entity. Other duties include maintaining call records, completing general office duties, and verifying and updating dispatch maps.Specific Duties and Responsibilities Processes incoming calls for service by gathering information; requesting emergency type; evaluating needs; determining emergency or non-emergency status; contacting the appropriate responder; dispatching services; monitoring activities; and receiving and transmitting updated information.Prioritizes calls for service by evaluating information; processing requests; prioritizing calls; contacting the appropriate agency; coordinating response of primary, back-up and support units; and providing other agency assistance as required.Maintains records of work performed by creating and filing information.Responds to requests from agency personnel by monitoring units and calls; entering information into local, state and national systems; confirming warrants; and processing miscellaneous service requests.Assists with training activities by answering questions; instructing new employees on processes, priorities and systems; evaluating trainees; and submitting progress reports. Qualifications High School graduation or equivalent Supplemental Information Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officialsAbility to alphabetize and numerically sequence materialsAbility to hear and understand callers through each ear while wearing a headsetAbility to distinguish colorsAbility to enter information into systems while conversing with callersSkill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft productsEmployee Benefit Information Health Insurance- BCBSDental Insurance- BCBSVision Insurance - EyeMed InsightFlexible Spending - PayflexEmployees can set aside pre-tax dollars to pay for yearly out of pocket medical expenses. Subject to IRS annual limits and restrictions.Life Insurance- Dearborn NationalThe City provides each employee with a life insurance policy of 3 times their annual salary up to a maximum of $150,000.Voluntary Term Life Option- Dearborn NationalThis is additional low cost life insurance available to employees and their dependents.Employee Assistance Program- Deer OaksAssists in recommending counselors for any city employee experiencing personal problems.Education Pay Employees can receive a monthly additional pay for Associates, Bachelors, Masters and PHD degrees.Social SecurityEmployee participates at 7.65% contribution with matching city funds.Texas Municipal Retirement SystemEmployees participate in a statewide retirement program at 7% contribution with a city match of 2:1. Five years vesting, 20 years retirement at any age.VacationNon-civil service employees accrue 6.67 hours per month (2 weeks per year).All police employees accrue 10 hours per month (3 weeks per year).All Fire employees accrue 15 hours per month (7.5 - 24 hour shifts a year).Sick LeaveNon-civil service employees accrue 10 hours per month (3 weeks per year).All police employees accrue 10 hours per month (3 weeks per year).All Fire employees accrue 15 hours per month (7.5 - 24 hour shifts a year).HolidaysNon-civil service employees receive 13 paid holidays per year including one personal or floating day.Longevity PayEarned at a rate of $4 per month.This is calculated on number of years of service up to and including 25 years (maximum $1200).Worker's CompensationWorker's compensation coverage is provided for all employees.Fire/PoliceEligible for Education/Certification pay.Deferred Compensation Plans- Mass Mutual/EmpowerPayroll deduction for employee participation. City does not contribute.