Location: Chicago,IL, USA
Job DescriptionSUMMARYEmergency Services Operational Center is a component of the Chicago Housing Authority's communication network functioning as a 24-hour, seven-days-a week center. Emergency Services is committed to providing valuable information, communications, and support in an excellent approach to CHA's residents, staff, management teams, sister agencies such as Chicago Police and Fire Departments, and the Office of Emergency Management Communication. Emergency Services Operational Center's mission is to empower residents and CHA personnel by providing valuable information and communications with quick and efficient responses during emergency situations.The Emergency Dispatcher will report to the Manager of Emergency Services Operational Center and the Director of Safety and Security.DUTIES AND RESPONSIBILITIES Responsible for receiving and responding to emergency calls from residents/non- residents and ensuring that immediate and appropriate personnel respond to the incident. Determining the nature, severity, and extent of problems by obtaining essential information; notifying key personnel of extremely serious situations; disseminating pertinent information to various levels of management on elevator outages, heat and hot water problems, flooding, water back-up and other emergency situations. This position will also contact various city services including law enforcement agencies to request assistance for residents for situations that could include streetlights out of services, gas leaks, water pipeline break, etc. Prepares various reports on number of calls received, unusual incidents, faulty elevators and security-related issues and prepare reports. Other duties as assigned.QUALIFICATIONSThis position requires a High School Diploma or G.E.D., college level coursework preferred. Must have a minimum of two (2) years related experience. Additionally, the position requires the ability to articulate clearly, to comprehend the transmitted information and to record messages expediently and with accuracy. Must be computer literate, Word, Excel, and Outlook. Fast, accurate typing skills are important. Must be flexible and able to work various shifts.This position is a 24/7/365 operational position. There are no guarantees of shift times, days off or holidays. The regular shift will be assigned upon completion of successful training, but is subject to change at any time based on operational needs.Hourly Rate: $22.74Grade: 59UFLSA: Non-ExemptUnion: NoneThis is a union position. The permanent location for this position is: 4859 S. Wabash, Chicago 60615.About UsThe Chicago Housing Authority is a proud equal opportunity employer. We recognize that a diverse and inclusive workplace is a healthy and productive workplace. All applicants are considered for employment regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, veteran or disability status, or any other category protected by applicable law. Employment with the Chicago Housing Authority (CHA) does not require City of Chicago ( City ) residency. Non-resident's of the City are encouraged to apply for any CHA position(s). The Chicago Housing Authority welcomes YOU!About the TeamCHA prides itself on recruiting proficient professionals who are passionate about public service. We are seeking self-driven, skilled collaborators who will join our commitment to execute CHA's strategic initiative: Make the Difference. Our Careers page allows users to search for employment with the Chicago Housing Authority, review job descriptions, complete a candidate profile, and seamlessly apply for open positions. Are you interested in joining our team? If so, we encourage you to explore our available career opportunities and partner with CHA and our city, in continuing to Make the Difference!