Job Summary
As a 911 Dispatcher, you will be the vital link between the public and emergency services, providing rapid, calm, and professional communication. You will be responsible for answering emergency and non-emergency calls, dispatching appropriate emergency personnel, and coordinating responses to incidents. This role requires the ability to remain composed under pressure, multi-task efficiently, and make quick, accurate decisions to ensure public safety.
Key Responsibilities
- Answer and prioritize incoming emergency 911 calls and non-emergency calls for service.
- Obtain and record critical information from callers, providing reassurance and clear instructions as needed.
- Dispatch law enforcement, fire, and medical units to emergency situations using radio, telephone, or computer-aided dispatch (CAD) systems.
- Monitor and track the status of dispatched units, ensuring ongoing communication and support.
- Maintain accurate logs and records of all calls, responses, and communications.
- Provide pre-arrival instructions and guidance to callers, including CPR and other lifesaving techniques, when necessary.
- Coordinate with other agencies during multi-agency responses or large-scale emergencies.
- Operate and maintain emergency communication equipment, reporting malfunctions or issues.
- Stay up-to-date on dispatch protocols, procedures, and technology.
- Participate in ongoing training and certification programs as required by state and local regulations.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous dispatch or emergency communication experience is preferred but not required.
- Certifications: Ability to obtain state or local certifications for dispatch operations (e.g., CPR, Emergency Medical Dispatch certification, etc.).
- Skills:
- Strong verbal communication skills and the ability to remain calm in high-pressure situations.
- Proficiency in computer and radio operation, with knowledge of CAD systems a plus.
- Ability to multi-task effectively, prioritize calls, and make quick decisions.
- Good listening and comprehension skills to obtain accurate information.
- Strong attention to detail and ability to maintain precise records.
- Other Requirements:
- Must pass a background check and drug screening.
- Ability to work various shifts, including nights, weekends, and holidays, in a 24/7 operation.
Working Conditions
- Fast-paced and often stressful environment.
- Must be able to sit for extended periods and wear a headset.
- Shift work, including overnight, weekends, and holidays, required.