Emergency Services Dispatcher I (SR-16)
: Job Details :


Emergency Services Dispatcher I (SR-16)

Kauai County, HI

Location: Hilo,HI, USA

Date: 2024-11-05T00:44:25Z

Job Description:
Salary : $50,880.00 Annually Location : Various on Kauai, HI Job Type: Various Job Number: 2425-027 Department: Kauai Police Department Opening Date: 07/03/2024 Recruitment Number The County of Kaua'i announces FREE HEALTH CARE PREMIUM COVERAGE for employees and their families beginning September 1, 2024 including medical, prescription drug, vision and dental plans! Recruitment No.: 2425-027 Open Competitive Open: Includes all interested individuals including members of the general public. SALARY $50,880 Base Compensation +$9,000 Retention Differential This differential is based on current labor market conditions and is negotiated annually and may be reduced if an employee works less than a full month. $59,880 Total Compensation $4,990.00 Monthly $59,880.00 Annually Salary rate is determined by collective bargaining agreements or Pay Administration Policy as applicable. Please note that this recruitment is continuousDuties Summary Under immediate supervision, learns to dispatch Police, Fire and emergency medical personnel and equipment; actively participates in dispatch training courses; performs related learning and testing activities, and participates in field training exercises to fully develop dispatching skills with the assistance of higher-level dispatchers to perform a variety of emergency communication duties; and performs other related duties as required. Qualification RequirementsMINIMUM QUALIFICATION REQUIREMENTS Training & Experience: A combination of education and experience substantially equivalent to graduation from high school, and
  • one (1) year of work experience which included one (1) or a combination of the following: public contact, customer service, clerical duties, radio telephone or telephone switchboard operation, or dispatching.
License Requirement: At the time of appointment, the candidate selected may need to possess a valid motor vehicle operator's license if the position requires it. Knowledge of: Office practices and procedures; filing methods and systems; the purposes and uses of standard office equipment; geography of the island of Kaua'i; principles and techniques in dealing with people; computer keyboarding and operation of a computer. Ability to: Learn departmental rules and regulations, and policies and procedures of the communications center; learn pertinent laws and ordinances of the State and County of Kaua'i; learn to operate communications systems equipment; communicate clearly and calmly with personnel and the general public; make sound decisions under stressful conditions; operate standard office equipment, including a computer; type, follow oral and written instructions. Tests: Applicants may be required to qualify on an appropriate examination. For this recruitment you must qualify on a written test designed to measure your knowledge and skills necessary for satisfactory performance of the duties and responsibilities of this class of work. Your examination grade will be based on 100% of the written test score. Candidates may be examined for their knowledge and abilities as mentioned above.
  • Please note written exams are held ONLY on Kaua'i. We do NOT conduct testing in other jurisdictions.
  • When attending the exam, please be prompt. There will be no admittance once the door is closed.
  • Written exam schedule is TBD.
Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Required Forms and Documentation:
  • Copy of your high school diploma or equivalent.
  • Evidence of education (degree or transcript). A legible photocopy of an official transcript will be accepted. DHR reserves the right to request an official copy if substituting education to meet the minimum qualification requirements.
  • Note: Copy of your education degree or transcripts must be submitted in order to be given credit. Copies will not be returned. Supporting documents must be attached to the application postmarked or dropped off to: Department of Human Resources, 4444 Rice Street, Suite 140, Lihue, HI 96766 or emailed: ...@kauai.gov within 10 calendar days from filing the application. Office hours are Monday through Friday (except holidays) from 7:45 a.m. to 4:30 p.m. Additional Job Information You must meet all the requirements for the position you are seeking as of the filing date of your application, unless otherwise specified. If you do NOT meet the minimum qualification requirements your application will be rejected. Therefore, please provide a complete application of all the information you would want considered in our review. You may request an administrative review to provide clarifying information only on the information that you have provided; subsequent submittal of missing documents or new information that was not part of the information submitted will not be considered in the administrative review. Please note that unless specifically indicated, internships that are required for graduation may not be credited for experience. Your possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Note: Calculation of experience is based on full-time, 40-hour work weeks and counted up to the last full month prior to the recruitment close date. Part-time experience will be pro-rated. Example: Twelve months of experience at 20 hours per week is equivalent to six months of experience. In addition, hours worked in excess of 40 hours per week will not be credited. Example: Twelve months of experience at 60 hours per week is equivalent to one year, not one and one-half years. Eligible lists may be used for temporary and permanent vacancies for the class of work during the life of the eligible list. Temporary appointments may lead to conversion to permanent employment. Substitutions Allowed: The following may be substituted for education:
  • Four (4) years of full-time general work experience may be substituted for a high school diploma.
  • Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted for up to four (4) years of the education requirement (15 semester credits = 6 months).
  • An Associate's, Bachelor's, Master's, or PhD degree from an accredited community college, college or university, trades school, etc., may be substituted for the education requirement.
  • The following may be substituted for experience:
  • Successful completion of semester credits leading towards a degree or diploma from an accredited community college, business or technical school, college, or university may be substituted for up to four (4) years of the work experience requirement (15 semester credits = 6 months).
  • An Associate's degree in any field from an accredited college or university may be substituted for up to two (2) years of the work experience requirement.
  • A Bachelor's degree in any field from an accredited college or university may be substituted for up to four (4) years of the work experience requirement.
  • A Master's or PhD degree in any field from an accredited college or university may be substituted for one (1) year of the work experience requirement.
  • If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be conducted by the human resources staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant. For further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the Internal Complaint and Merit Appeals Board Processes please visit our website at www.kauai.gov. NOTE: Persons selected for employment will be required to pass a suitability background investigation which may include, but not limited to, an oral interview, reference check, drug screening, pre-employment medical exam, psychological assessment, polygraph test, as applicable to the position to their employment. ELECTRONIC MAIL (EMAIL) NOTIFICATIONS: The Department of Human Resources will use ONLY electronic mail (email) to notify applicants of important information relating to the status, processing of their applications, and examination notices. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your emails in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature. Benefits: As a civil service, full-time position, this position comes with the following BENEFITS and associated deductions:
    • Pay Raises: Pay raises are negotiated by the respective union for this position. This position is part of bargaining unit 3, Hawaii Government Employees Association (HGEA).
    • Paid Vacation Time: Employees start accruing paid vacation time immediately upon hire! 14 hours are earned after a full month of service which means 21 days per year!
    • Paid Sick Leave Time: Employees start accruing paid sick leave time immediately upon hire! 14 hours are earned after a full month of service which means 21 days per year!
    • Paid Holidays: The County recognizes 13 holidays per year as well as General Election Day every other year.
    • Retirement: This position is eligible to participate in the State sponsored defined benefits retirement plan. The State of Hawaii Employees' Retirement System (ERS) is the current retirement plan which requires employees to contribute a portion of their earnings to the retirement plan. Currently, most employees must contribute 8% of their pay to the retirement system. However, there are exceptions, for example Police Officers and Fire Fighters contribute 12.2 to 14.2%. Please see the ERS website at for more information.
    • Health Insurance: Effective September 1, 2024, the County will cover the full premium and administrative costs for employees enrolled in the Kaiser Standard HMO or HMSA 75/25 PPO health plans, whether single, two-party, or family coverage. For enrollment in any other State-sponsored Medical, Drug, Vision, and Adult Dental Plans, the County will contribute a portion of the premiums. These benefits are managed through the Hawaii Employer-Union Health Benefits Trust Fund (EUTF). For current employee contribution rates, please visit the EUTF website at
    • Flexible Spending Accounts: Employees can increase their take-home pay by having the County deduct the cost of health care premiums, medical and dependent care expenses before payroll taxes are withheld.
    • Group Life Insurance: The County provides a free life insurance policy (currently worth $38,505) for active employees for those employees who pass away while employed. For more information, go to the EUTF website for more information. Age reductions apply and coverage decreases beginning at age 65.
    • Deferred Compensation (IRC Section 457 Plan): Employees are eligible to join the State of Hawaii Island Savings Deferred Compensation Plan and defer portions of their income taxation on retirement savings into future years. Please refer to the Island Savings website at for more information.
    PLEASE NOTE: Benefits are subject to legislative and negotiated changes.What are the County benefits and mandatory deductions associated with this job being posted? As a civil service, full-time position, this position comes with the following BENEFITS and associated deductions:
    • Pay Raises: Pay raises are negotiated by the respective union for this position.
    • Paid Vacation Time: Employees start accruing paid vacation time immediately upon hire! 14 hours are earned after a full month of service which means 21 days per year!
    • Paid Sick Leave Time: Employees start accruing paid sick leave time immediately upon hire! 14 hours are earned after a full month of service which means 21 days per year!
    • Paid Holidays: The County recognizes 13 holidays per year as well as General Election Day every other year.
    • Retirement: This position is eligible to participate in the State sponsored defined benefits retirement plan. The State of Hawaii Employees' Retirement System (ERS) is the current retirement plan which requires employees to contribute a portion of their earnings to the retirement plan. Currently, most employees must contribute 8% of their pay to the retirement system. However there are exceptions, for example Police Officers and Fire Fighters contribute 12.2 to 14.2%. Please see the ERS website at for more information.
    • Health Insurance: Effective September 1, 2024, the County will cover the full premium and administrative costs for employees enrolled in the Kaiser Standard HMO or HMSA 75/25 PPO health plans, whether single, two-party, or family coverage. For enrollment in any other State-sponsored Medical, Drug, Vision, and Adult Dental Plans, the County will contribute a portion of the premiums. These benefits are managed through the Hawaii Employer-Union Health Benefits Trust Fund (EUTF). For current employee contribution rates, please visit the EUTF website at
    • Flexible Spending Accounts: Employees can increase their take-home pay by having the County deduct the cost of health care premiums, medical and dependent care expenses before payroll taxes are withheld.
    • Group Life Insurance: The County provides a free life insurance policy (currently worth $38,505) for active employees for those employees who pass away while employed. For more information, go to the EUTF website for more information. Age reductions apply and coverage decreases beginning at age 65.
    • Deferred Compensation (IRC Section 457 Plan): Employees are eligible to join the State of Hawaii Island Savings Deferred Compensation Plan and defer portions of their income taxation on retirement savings into future years. Please refer to the Island Savings website at for more information.
    PLEASE NOTE: Benefits are subject to legislative and negotiated changes. 01 Applicants must meet all the requirements for the position they are seeking as of the filing date of their application, unless otherwise specified.Please note that unless specifically indicated, the required education and experience may not be gained concurrently. Your possession of the required amount of experience will not in itself be accepted as proof of qualification for the position.Overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Note: Calculation of experience is based on full-time, 40-hour work weeks and counted up to the last full month prior to the recruitment close date. Part-time experience must be pro-rated. Example: Twelve months of experience at 20 hours per week is equivalent to six months of experience. In addition, hours worked in excess of 40 hours per week will not be credited. Example: Twelve months of experience at 60 hours per week is equivalent to one year, not one and one-half years.
    • I acknowledge I have read and understood the above information.
    02 REQUIRED SUPPLEMENTAL QUESTIONS.The information provided to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or you receiving a lower score. Please do not submit a resume in place of completing the Supplemental Questions. In general, proof of education obtained from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. Any information you submit may be verified. Supporting documents must be submitted within ten (10) days of the filing of your application.When applying for this position, I understand that I must thoroughly complete the Education and Work Experience Sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or my receiving a lower examination score. I also understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. However, I may attach a resume to the application to provide additional information.
    • I acknowledge I have read and understood the above information.
    03 UNRESTRICTED WORK AUTHORIZATION.You must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment. The requirements for Citizenship must be met at the time of hire. Please note to be eligible for employment consideration, applicants must meet all public employment requirements, including citizenship/work authorization requirement. Our public employment law (Section 78-1 (c) of the Hawai'i Revised Statutes) states in pertinent part: All persons seeking employment with the government of the State or in the service of any county shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States, (emphasis added) and shall become residents of the State within thirty days after beginning their employment and as condition of eligibility for continued employment. For example: F-1 status and H1-B status have restrictions placed on the authorization to work in the United States. In addition, we do not accept employer sponsorship requests for employment.I acknowledge I have read and understood the above information and:
    • can meet the requirement at the time of hire
    • cannot meet the requirement at the time of hire
    04 EDUCATION. Do you possess a combination of education and experience substantially equivalent to graduation from high school?NOTE: TO BE GIVEN CREDIT YOU MUST SUBMIT A COPY.
    • Yes
    • No
    05 EXPERIENCE. Do you possess one (1) year of work experience which included one (1) or a combination of the following: public contact, customer service, clerical duties, radio telephone or telephone switchboard operation, or dispatching?
    • Yes
    • No
    06 AVAILABILITY. Are you willing to accept a temporary position?
    • Yes
    • No
    07 SUPPORTING DOCUMENTS. Supporting documents as described in the job posting (Required Documentation) must be attached to your application, on file or received within ten (10) calendars days with the Department of Human Resources (DHR) to complete your application. If you previously submitted documentation you may call or visit our office to verify that we have these documents on file. Mail, e-mail or drop off: Department of Human Resources, 4444 Rice Street, Suite 140, Lihue, HI 96766, ...@kauai.gov within 10 calendar days from filing this application.
    • I acknowledge I have read and understood the above information.
    Required Question
    Apply Now!

    Similar Jobs (0)