We are presently seeking a highly organized, customer focused and efficient Emergency Dispatch Supervisor to join our Restoration division. The Dispatch Supervisor is responsible for ensuring all daily check-ins on the daily operations calendar, entering new jobs and leads onto our internal project management tool, dispatching first responders, and selection of Project Director and Restoration Superintendents for the Restoration division. The Dispatch Supervisor serves as the lead for the Dispatch Department within the Restoration division.
What you'll do....
- Acts as a first-line supervisor for designated dispatch staff overseeing the day-to-day operations, activities, and personnel on an assigned shift to ensure compliance with established guidelines, procedures, and policies
- Makes recommendations to Director in appropriate staffing levels
- Supervise, assign, review and participate in the work of dispatchers who receive and dispatch emergency and non-emergency calls
- Responsible for the effective supervision administration to include staff development, performance management, employee relations, prioritizing, and assigning work-related activities
- Approving and monitoring leave requests
- Advises staff on difficult issues and makes decisions in exceptional situations to manage and implement appropriate services and assistance
- Record all Project Manager daily check-ins on the daily operations calendar
- Record all Project Directors statuses on the daily operations calendar
- Ensures updates of the daily operations calendar to all Regional Directors and Director of Operations
- Input of all job leads, new jobs, client team members and assigned Project Director and Superintendents in Shiggy
- Assist with any other ad-hoc projects and administrative support as directed by the leadership team
- Maintains ongoing communications and coordination of activities between Dispatch and all areas of the company
- Ensures the operational readiness of the team
- Makes minor adjustments to communication systems, analyzes problems, and makes referrals to appropriate sources of service
- Assists dispatchers with difficult complex calls and dispatches; serves as the technical expert over dispatching operations; and conducts quality assurance reviews of dispatches
- Establishes Dispatch KPI's and advises on Performs other related duties and assignments as required
- Provides meaningful feedback and holds team accountable to set standards of response times and accuracy of data
What you'll need...
- Education and Experience:
- Associate degree or higher; or with a minimum of 3-5 years working in the construction industry and/or training; or equivalent combination of education and experience.
- Qualifications:
- 3-5 years of experience, preferably working for a large general contractor and/or construction company.
- Time management skills, with the ability work in a fast-paced environment.
- High degree of professionalism and a strong emphasis on providing excellent customer service.
- Strong communication skills, both written and verbal.
- Ability to prioritize work based upon client and team needs.
- Software Skills:
- Microsoft Office suites (Word, Excel, Outlook)
- Acumatica
- Certify
- Timekeeping software
- Shiggy