Employee Experience Manager
: Job Details :

The Employee Experience Manager serves as a consultative advisor who provides a range of People Solutions services to employees and leaders within an assigned client group and market(s). Services will span the full Employee Experience for a large population across the region and with an additional ownership of a local market(s). Key responsibilities include proactive labor relations, employee relations, performance management, business continuity, employee wellbeing, leaves, inclusion, diversity and equity, leadership training, employee onboarding, affirmative action plan, unemployment and adherence to all compliance, federal and state laws. Works collaboratively with enterprise and market leadership, employees and partners with Market VPs on the local HR strategy. Lead, design and implement initiatives that enhance the employee experience across the field enterprise and provides a positive, inclusive and engaging work environment. Reports directly to the Sr. Manager, Employee Experience.PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:Field translation of business strategy into local execution/community:Contributes to and supports the execution of Cox's business strategy within field markets and local communities through an engaged and skilled local workforce and effective execution of people programs at the local level.Strong partnership with local Market Vice President(s) to understand the local talent needs and lead the implementation of events and initiatives to promote employee morale and wellness.Provide input into the strategic employee experience plans capturing unique needs for respective market and client group.Champions of Company Culture and Employee Experience/Engagement:Custodian of culture, engagement and productivity, influencing leaders and employees in developing and sustaining a positive and inclusive workplace culture.Foster an inclusive and productive culture by monitoring employee sentiment to boost engagement, enhance the employee experience, and promote wellness.Guide and influence leaders and employees to develop and maintain a positive workplace culture.Promote the company culture and brand through participation in volunteer events, local nonprofits, and community programs.Lead or execute regional engagement strategies to enhance the employee experience. Identify improvement opportunities throughout the employee lifecycle and partner to drive positive changes. Regularly monitor employee engagement and satisfaction through listening sessions and other mechanisms in place.Employee and Labor Relations:Provide Employee Relations and Performance consultation, advice, expertise, and support across functions, leader groups, and locations. This includes all performance management to include appraisals, informal coaching, corrective actions, return to work, leaves, accommodations. Handle employee investigations, escalations, ethics line cases, OFFCP audits, EEOC claims, unemployment claims, etc.Provide coaching and training to managers, act as a mediator, and resolve issues collaboratively.Work independently with minimal supervision, overcoming barriers to drive resolutions.Conduct labor relations training, promote positive employee relations and ensure compliance with company policies and labor laws.Inclusion, Diversity and Equity:Lead and promote diversity, equity and inclusion initiatives, tools and resources to create a welcoming workplace across the region /enterprise. Elevate feedback to HR COEs to ensure initiatives reflect the voices of the region.Create quality Affirmative Action plans for your respective market to meet regulatory requirements; regularly review and update to ensure compliance and reflect the company's commitment to IDE.Employee Wellbeing/Business Continuity:Contribute to the CCI Wellness strategy and lead wellness initiatives to raise employee awareness through tailored communication methods. Lead Wellness Expos and initiatives in the region to support employee wellbeing, addressing local needs.Serve on the Regional People Solutions BCP team in Business Continuity Planning (BCP) events taking immediate action to ensure the safety and wellbeing of employee providing support to CERF and/or other needs.May serve as the Onboarding Ambassador for your market and support Onboarding as needed.Enterprise projects/ Region Projects:Lead and/or participate in regional initiatives such as Wellness, Labor Relations, Service Anniversaries, IDE, Market Leadership meetings, etc.Participate in enterprise initiatives and collaborate with HR Centers of Excellence and HRBPs to raise awareness of HR needs that are critical for driving employee engagement, workforce planning, organizational culture, and competitive needs of the business.QUALIFICATIONS AND EXPERIENCE:Minimum:BA/BS degree in related discipline (i.e., Human Resources, Business, etc.) with 6 years of experience in a related field (i.e., Employee Relations, Talent Management, Talent Acquisition, etc.); or MA/MS degree + 4 years of experience in a related discipline; or Ph.D. + 1 years of experience in a related discipline or 10 years of equivalent experience in lieu of a degree.Strong knowledge of Microsoft Word, Excel and PowerPoint.Excellent collaborative, interpersonal, leadership and communication skills. Ability to work effectively with teams at all levels of the organization and in a matrixed environment.Ability to influence key decision makers to support regional strategies and goals.Strong analytical and problem-solving skills and demonstrated consultative client service approach.Acts with Integrity, builds positive relationships, collaborates with intent, develops trust, and influences positive outcomes. Handles confidential information appropriately.Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.Preferred:MA/MS degree + 4 years of experience preferred in a related discipline (i.e., Employee Relations, Talent Management, Talent Acquisition, etc.); OR Ph.D. + 1 years of experience in a related discipline (i.e., Employee Relations, Talent Management, Talent Acquisition, etc.).Experience in telecommunications industry.PHR/SPHR certification.#J-18808-Ljbffr