Welcome to FAIRWINDS Credit Union. We continue to be the one of the best companies to work for, simply because we hire the best and most passionate talent. We are proud to promote employees from within and provide a positive work/life balance.The Crewmember Experience Specialist will play a pivotal role in fostering a positive and engaging work environment throughout the crewmember lifecycle. Working closely with the Crewmember Experience Manager this role will be responsible for enhancing engagement, monitoring onboarding, supporting performance through crewmember relations, feedback, and providing actionable insights based on data trends. This position is located on-site at our East Orlando Support Center and qualifies for a hybrid schedule after initial training. Compensation range begins at $75,000/year and is based on experience.What will I be doing in this role?
- Oversee new crewmember onboarding processes and serve as point of contact within the first 90 days
- Provide support to managers for performance management and conflict resolution
- Develop and implement feedback surveys and focus groups to gather insights
- Analyze engagement data and make recommendations to improve the employee experience
- Support the Employee Experience Manager to develop and implement engagement initiatives
- Monitor retention and performance metrics and provide insights and recommendations for continuous improvement
What qualifications do I need?
- Bachelor's Degree in Human Resources, Business Administration, Organizational Development, or related field is required
- Master's Degree preferred
- 3-5 years experience in a front facing employee engagement based role
- Experience in a large organization (500+ employees) preferred
- Experience with Qualtrics platform preferred
Why is FAIRWINDS recognized as an employer of choice?In addition to 11 paid holidays every year, we offer highly competitive benefits including:
- 85% employer paid medical, vision, and dental coverage
- 401(k) match at 6%
- Paid vacation and sick time that does not expire
- Wellness reimbursement - trade in unused sick time to pay for your gym membership!
- Tuition reimbursement
FAIRWINDS is an Equal Opportunity Employer.