Salary : $63,356.80 - $78,977.60 AnnuallyLocation : Eugene, ORJob Type: Full-Time RegularJob Number: 04060Department: Central Services DepartmentDivision: Employee Resource CenterOpening Date: 12/30/2024Closing Date: 1/13/2025 5:15 PM PacificGeneral Statement of DutiesDo you have an interest in public service? Do you value a collaborative team, innovation, and a culture of belonging?The City of Eugene's Employee Resource Center (ERC) is searching for a Program Coordinator to support the Eugene Police Department and Eugene Springfield Fire with human resources functions. This position will manage the full cycle of a recruitment, conduct background checks, and participate in community outreach for the City of Eugene.Application Deadline: Monday, January 13, 2025, at 5 p.m. P.T. Accepting Online Applications OnlySalary: $30.46 - $37.97 Hourly | $63,356.80 - $78,977.60 AnnuallyThe City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Department, Division: Central Services | Employee Resource CenterPosition Information: Non-Represented, Non-exemptWork Location: City Hall, 500 West 4th Avenue, Eugene, OR 97401Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. with the flexibility per business needBenefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view as well as Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see Supplemental Information at the end of the posting for more information. Examples of Duties Performed - Duties may include but are not limited to the following
- Proactively support a wide variety of recruitment and selection activities by partnering with hiring managers and teams throughout the organization.
- Deliver courteous customer service and effectively work with the public, supervisors, and City employees who represent various diverse backgrounds.
- Serve as a resource for supervisors and management who are seeking advice and guidance regarding general legal, contractual, policy and past practice aspects of recruitment and selection and other human resources issues.
- Participate in and identifies creative recruitment strategies and outreach opportunities.
- Assist with research and reports and develops and maintains databases and spreadsheets related to recruitment trends and employee information.
- Accurately verify, track and update information for reporting, analysis, and classifications.
- Develop and maintain complex recordkeeping and tracking systems for recruitments and backgrounds.
- Assist with data analysis, processing, and administration.
- Review employee change requests for compliance with applicable policies and labor contracts.
- Support bargaining and/or grievance responses through data collection and reporting.
- Prepare and distribute various reports periodically and as requested.
- Effectively deliver engaging presentations and trainings.
- Execute various paraprofessional duties that support the Employee Resource Center.
- Performs related and other duties as assigned.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Program Coordinator, Non-Represented QualificationsStudies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.Minimum QualificationsExperienceFour years of clerical or administrative support experience, providing customer service, and working in an environment with access to confidential / sensitive information. The four years of experience must include two years of Human Resources experience or complementary experience in a field or program area focused on interpreting rules, regulations, policies and procedures as they apply to specific situations.EducationHigh school diploma or G.E.D. equivalent.An associate degree or college course work in human resources, public administration, business administration, or a related field is preferred.BackgroundMust pass a criminal background check.The ideal candidate will have the following knowledge, skills, and abilities
- Interpret applicable laws and research, explain, apply, and monitor the application of policies, procedures, contractual agreements and Federal, State, and local laws, codes, and rules.
- Exercise tact and discretion in dealing with sensitive, complex, and confidential issues and situations.
- Model and integrate organizational core competencies in all aspect of work with a focus on a respectful and inclusive work environment and building trust and confidence with all our internal and external customers.
- Provide effective, respectful, and inclusive customer service at all times.
- Promote a respectful and inclusive environment by communicating courteously and effectively regardless of audience or communication platform.
- Use strong analytical and problem-solving skills to research related policies, procedures, and contract provisions to complete detailed processes with a high level of accuracy.
- Flexibly manage multiple competing priorities and effectively partner with team members to accomplish a variety of initiatives.
- Develop strong working relationships with internal customers as well as external partners.
- Communicate effectively, both verbally and in writing, confidently, clearly, and professionally.
- Proficiently uses existing tools and resources, including computers and related software applications, to complete day-to-day work.
- Willingly apply their unique strengths and skill set in service to our customers and organization.
Supplemental InformationBilingual Pay BenefitThis benefit compensates non-represented employees up to 5% of their base salary. To qualify for bilingual pay, the employee must demonstrate fluency in an eligible language and pass a language proficiency test that is administrated by the City's Employee Resource Center division. Eligibility List This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.Non-Represented Retirement Program Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees' Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%. From January 1, 2020, through December 31, 2034, most retirees may work for a PERS-participating employer for an unlimited number of hours while continuing to receive their pension benefit based on HB 2296. If you have questions about your specific situation, including any restrictions to hours, please refer to the What to Expect from our Selection Process Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.Diversity, Equity, and InclusionThe City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply. The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) ###-####. In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.Salary and BenefitsThe normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefits, deferred compensation, physical examination, life insurance, and long-term disability. Health, dental, and vision benefits are available.To view a and/or click the respective link. Click here to view information about 01 The supplemental questionnaire is scored and will be used to determine if you will proceed to the next phase of the selection process.
Provide detailed answers to each question. Please do not reference your resume or application in your responses. Communication about our hiring process is primarily done through email and it is recommended to check your email OR governmentjobs.com account regularly after submitting your application. I understand
02 The minimum requirements for the Employee Resource Center Program Coordinator include four years of clerical or administrative support experience, providing customer service, and working in an environment with access to confidential / sensitive information and a high school diploma or G.E.D. equivalent. The four years of experience must include two years of Human Resources experience or complementary experience in a field or program area focused on interpreting rules, regulations, policies and procedures as they apply to specific situations.
- I meet the requirements as written above.
- I meet the requirements with a combination of experience and education totaling 4 full-time years.
- I do not meet the requirements.
03 Please describe your customer service experience, specifically working with diverse populations. 04 Please describe your experience handling sensitive or confidential information. Required Question