Employee Services Manager
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Posting Details

Position Information

Job Title Employee Services Manager

Full Time/Part Time Full Time

FLSA Exempt

General Job Description

This is a supervisory position responsible for managing the daily operations of various human resource functions related to employee services. Responsible for advising, coaching, and training staff; researching and troubleshooting escalated questions and issues; managing development of training, communications and outreach efforts; and leading departmental initiatives/plans/projects. Responsible for reviewing current departmental policies and procedures and recommending changes. Works under general supervision, with considerable latitude for the use of initiative and independent judgment. Reports to the Associate Director of Human Resources.

Essential Job Functions

1. Manages implementation and administration of human resource functions such as employment, training, performance management, policies and procedures, employee relations and leave administration.

2. Provides support and guidance to human resource staff, supervisors/managers, and employees when complex, specialized, and sensitive questions and issues arise. May be required to administer and execute tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations, and mediating disputes.

3. Advises, coaches, and trains human resource staff on assigned functions.

4. Researches and troubleshoots escalated questions/issues and guides staff through resolution.

5. Interprets and explains university policies and procedures related to assigned functions.

6. Manages development and delivery of training, communications and outreach efforts related to employee services.

7. Hires, supervises and trains assigned staff, including student workers.

8. Oversees and/or assists with preparation and submission of various special, quarterly, monthly, and ad hoc reports.

9. Reviews current departmental procedures related to assigned programs and recommends changes. Ensures compliance with university and departmental policies and procedures.

10. Stays informed of developments and emerging trends in area of responsibility.

11. Collaborates with departmental leadership to lead identified departmental initiatives/plans/projects.

12. Contributes to the development and execution of overall human resource strategy and goals as a member of the departmental leadership team.

Non-Essential Job Functions

1. May represent the department on various university committees.

2. May require travel.

3. Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.

1. Knowledge of, or the ability to learn, university policies and procedures.

2. Knowledge of federal, state, and local laws, statutes, regulations, codes, and standards related to area of responsibility.

3. Skill in using computer applications including spreadsheet, database, and word processing software.

4. Ability to exercise sound judgment in making critical decisions.

5. Ability to identify problems, evaluate alternatives, and implement effective solutions.

6. Ability to analyze complex information and develop plans to address identified issues.

7. Ability to accurately prepare and maintain records, files, and reports.

8. Ability to communicate effectively in both oral and written form.

9. Ability to explain policies and procedures to staff and the public.

10. Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public.

11. Ability to work with and maintain confidential information.

12. Ability to set priorities and complete assignments on time.

13. Ability to learn office and university-specific software.

14. Ability to train and supervise others.

15. Ability to maintain currency of knowledge and skills related to area of responsibility.

Physical Demands

Required Education

Bachelor's degree in business, human resources, or a related field is required. Related experience may be substituted for required education on a basis set forth by the Department of Human Resources.

Required Experience and Training

Four years of related experience is required. Experience in employment, employee relations, training, performance management, policies and procedures, and/or leave administration is required. Supervisory experience is required.

Preferred Qualifications

Experience in higher education is preferred.

Special Conditions for Eligibility

This is a security-sensitive position subject to criminal record check.

This is an IT-sensitive position subject to Computer and Network Security policy.

Min Pay Rate

Mid Pay Rate

Salary Information Salary Grade - 7

Specific Job Requirements/Duties for this Posting

Preference will be given to candidates with direct HR experience in:

+ training and professional development

+ leave administration

Is Background Check Required? Yes

Benefit and Retirement Eligibility

This position is eligible for participation in the Teacher Retirement System of Texas ( TRS ) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length.

EEO Statement

Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-###-####.

Posting Detail Information

Posting Number S2024-155

Candidates Eligible to Apply Open to all qualified applicants

Number of Positions Available 1

Posted Date 10/29/2024

Review Start Date

Close Date

Work Schedule

Open Until Filled Yes

Special Instructions to Applicants

Posting Quick Link

Contact Information

Contact Name Lisa Balty

Contact Phone (936)###-####

Contact Email ...@sfasu.edu

Contact Information Applicants will be contacted by the hiring department if selected for an interview If you have technical questions about this job posting, please contact HR at (936) ###-####.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Which of the following best represents your education background?

+ Completed High School Diploma or GED

+ Completed some college

+ Completed Associates Degree

+ Completed Bachelor's Degree

+ Completed Master's Degree

+ Completed Doctoral Degree or ABD

+ If you completed a college degree, please indicate your major field of study.

(Open Ended Question)

+ * Which of the following best represents the number of years experience you possess relating to the job to which you are applying?

+ Less than six months

+ Six months to one year

+ Two to three years

+ Four to five years

+ Six to seven years

+ Eight or more years

+ * Please describe your work experience in human resources. What were your areas of responsibility?

(Open Ended Question)

+ * Please describe your supervisory experience.

(Open Ended Question)

+ * If you have experience using Banner, please indicate which module you utilized (i.e., human resources, travel, requisitions, budgeting etc.)

(Open Ended Question)

+ * If you have not had higher ed experience, please explain your interest in working in this environment.

(Open Ended Question)

+ * Do you hold any professional certification(s) and/or have one or more areas of specialization? If yes, please provide this information.

(Open Ended Question)

Documents Needed To Apply

Required Documents

+ Resume

+ Cover Letter

+ List of References

Optional Documents