Job DetailsJob LocationMacon Retail Job Connections - Macon, GAEducation Level2 Year DegreeSalary Range$16.00 - $16.00 HourlyTravel PercentageUp to 25%Job ShiftDayJob CategoryAdmin - ClericalDescriptionEmployment Resource SpecialistBASIC FUNCTION: Facilitate access to support services, employment services, computer training, and community resources for job seekers and the general public.PRINCIPLE ACCOUNTABILITIES:
- Assist in career pathing program for all career center clients (end to end) - assessment, interview, career plan, and possible transfer to Helms College (HC), Goodwill Human Resources (HR), Workforce Development (WFD), and Helms Continuing Education (HCE) to help clients secure career advancement.
- Assist individual's access to the resources/assistance needed to successfully obtain or retain employment through job leads, career exploration, and volunteer and community services.
- Ensure the highest quality of service and information is provided to job seekers as outlined in the operational process of the Job Connection (JC)/Helms Career Center (HCC) with a focus on the mission of Goodwill Industries of Middle Georgia and the CSRA.
- Ensure operating plans are followed as they relate to the overall strategic plan, employment services, and community economic development goals.
- Follow up with job seekers to inquire about and track progress regarding job search/employment outcomes.
- Provide administrative support to designated staff or visitors.
- Ensure an adequate inventory of approved collateral material is available.
- Contribute to continuous improvement of the program by identifying problem areas and suggesting positive solutions.
- Participate in internal and external audits.
- Participate in community and Goodwill meetings as needed or assigned.
- Foster and maintain quality relationships with community partners and local employers to promote the growth, development, and functionality of JC.
- Using internal and external resources, offer hands-on assistance to job-seeking individuals providing the support required to successfully obtain/retain employment.
- Identify community resources regarding childcare, housing, transportation, tax benefits, etc. to aid job seekers in achieving a successful employment outcome.
- Ensure job leads and job boards are maintained as outlined in the Job Leads process.
- Ensure job seeker information is timely entered into the appropriate database or report and that job seeker information meets confidentiality requirements.
- Prepare and submit reports as required ensuring information is entered in a timely and accurate manner.
- Assist with new staff training regarding JC/HCC processes and procedures as well as Goodwill policies.
- Other duties as assigned.
QualificationsEXPERIENCE/ KNOWLEDGE/SKILLS:
- Associate's degree required. Experience may be considered in lieu of education at the discretion of Goodwill of Middle Georgia and the CSRA.
- Minimum of one year of experience in career services, job placement, recruitment, operations, or workforce development preferred.
- Experience working with under-served populations including but not limited to veterans, returning citizens, GED/non-high school graduates, persons with disabilities, senior citizens.
- Demonstrated knowledge of employment trends and online networking venues (RSS feeds, LinkedIn, online recruitment, applicant tracking protocols, O-net, networking strategies).
- Proficient in Microsoft Office Suite and database systems.
- Comfortable with ambiguity and able to quickly adapt to change.
- Strong attention to detail.
- Strong communication agility with ability to flex to different audiences.
- Ability to interact in positive, motivational and supportive manner, providing guidance to job seekers with very diverse background.
- Able to work flexible hours and travel to multiple work locations as needed.