Location: North Wales,PA, USA
The Research and Developmental Sciences/Lab Computing team is looking for an Empower Technical Specialist for two of their research lab IT sites, one opening onsite in West Point PA, and the other opening onsite in Rahway NJ. Overall, the Empower Support Specialist will be required to be in the lab, boots on the ground, building empower LAC/E boxes and qualifying them. Instruments are to be connected to and controlled by the server based Empower Chromatography Data System (CDS), with the flexibility for deploying various Waters and third-party instruments. They should have strong documentation GxP best practices, they will be building a LAC/E box connecting to appropriate instruments and qualifying it back to the environment. The Empower IT Analysts direction will come from their Empower SMEs. They will be helping to manage the deployment of devices and any issues that may come up with the instrument control boxes. The Specialist will also help to support and troubleshoot connectivity to empower, and LAC boxes connected to the servers. There are images that contain Merck security levels and applications, they will maintain these images as well as deploy the images. The ideal candidates would have experience working within a GxP regulated environment and have strong Empower Lab Management tool expertise doing LAC/e builds support. An added advantage to hit the ground running would be having a good understanding of lab best practices, lab instruments and software, lab computer systems interfaces and data storage solutions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Experience in creating various types of custom fields, projects, node configurations within Empower Knowledge in NuGenesis SDMS is added advantage Experience in Integration of empower with other lab systems like LIMS / SDMS etc is plus Having the pharma domain knowledge in Lab processes is added advantage, good understanding of lab best practices, lab instruments and software, lab computer systems interfaces and lab data storage solutions. Hands on experience in preparing / executing IQ / OQ / PQ protocols is desirable Experience in Oracle / SQL database is desirable3-5+ years of experience as a Lab Computing Engineers/Technical Support Analysts with Empower experience, Empower Lab Management System in a GXP regulated industry, experience in a pharmaceutical setting highly preferred. 2-3+ years of administration and support working with Waters Empower Chromatography Data System (CDS), Empower Lab Management tool doing LAC/e builds support 2-3+ years of experience in the use and/or administration of Waters Empower Chromatography software: Empower Business Continuity (BC) Laboratory Acquisition Control Environment (LAC/e) Experience in deployment of Empower application in servers, LAC/e box deployment and ICS and ICOPS configuration, setup of system global policies, manage the installation and configuration of Empower 3 LAC/e computers in client lab space 3+ years of experience in a GxP regulated environment preferably lab environment, understanding of lab best practices, troubleshooting lab instruments and software, lab computer systems interfaces and data storage solutions. Experience resolving Tier 2, Tier 3 Empower Issues and proactively monitor the environment, manage on-boarding, retirement, and relocation of equipment and systems Create and edit validated documents related to the Empower 3 environment, follow GxP best practices Good hands-on experience on Instrument Configuration including HPLC, GC, UPLC with Empower application Experience in Troubleshooting, Configuring IT Deskside/Desktop break/fix support, Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills