Responsibilities: - Implement EHR to meet customer requirements, following project plan and scope documentation.
- Carry out implementation of CureMD solutions and selected 3rd-party products, as per project plan and success factors.
- Identify and resolve issues encountered during implementation of CureMD products and third-party system integration.
- Assist customers with all necessary configurations to ensure full functionality, as defined in the contract scope.
- Load initial database with customer-specific information.
- Provide formal training and knowledge transfer to CureMD customers.
- Conduct User Acceptance Testing with customers and provide advice on testing strategy.
- Serve as the application expert and ensure system setup supports desired workflows.
- Collaborate with customers, Project Managers, Sales, consulting, and finance teams to understand customer needs and ensure solution meets business, functional, and financial goals.
- Identify and mitigate project risks, and provide guidance on best practices for system configuration and implementation.
- Analyze and document customer business requirements and recommend optimal solutions.
- Review escalated support requests, suggest best resolutions, and maintain reference records.
- Provide weekly status reports to assist management and increase successful delivery.
- Produce client-facing reports and documents as required.
- Design and monitor customer and team KPIs.
- Design, develop, and implement staff learning and development programs, utilizing tools such as Workday, MS Dynamics, and Teamwork.
- Conduct quarterly and yearly team member evaluations and participate in goal-setting and staff meetings.
- Interview, assess, and recommend new hires using internal evaluation templates.
- Develop new team member onboarding and evaluation matrix.
- Participate in RFP design, development, and analysis, and perform vendor analysis, comparison, negotiation, and contracting to establish and maintain business partnerships.
- Develop business reporting matrix, including MRR, churn matrix, unit economics, and financial summaries. Utilize tools such as MS Dynamics 365, Azure DevOps, Teamwork, and client databases.
Qualifications: - Bachelor's degree or equivalent in Computer Science or related field
- 5 years of experience in Implementation Management positions such as EMR Project Manager, Implementations Manager, or related positions
- Experience must include 5+ years of progressive experience in designing and implementing career development programs using SMART goals
- 3 + years of experience in vendor analysis, comparison, negotiation, and contracting
- 3+ years experience in developing business reporting matrix, utilizing tools such as MS Dynamics 365, Azure DevOps, Teamwork, and client databases
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alary: $155,542/yearHours: Monday to Friday, 9 AM to 5 PMINTERESTED APPLICANTS APPLY DIRECTLY TO: Grace Leung, AVP, HR, ...@curemd.com.
The Difference You'll Make: At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you'll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we're not just advancing technology - we're making a tangible difference in people's lives.
Together, Let's save lives. #LI-Onsite #LI-WH