Join our Team! Monroe Ambulance offers a family-friendly environment where you can support your local community. Here you'll find all departments work together as a team to live out our core values: quality, compassion, and integrity.About the OpportunityRate of pay $17.25 - $20.25 per hour Overnight schedule provides a $3.00 stipend on top of the pay rates listed above.Comprehensive benefit package - including 401k with company match, paid time off, medical, dental and more!Position OverviewThis position performs a variety of skilled and semi-skilled functions in support of the dispatch center; receives and dispatches emergency and non-emergency calls. Provides Emergency Medical Dispatch (EMD) instruction and participates in the work of a dispatcher/call taker.Work involves triaging incoming calls to determine the appropriate level of EMS assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures. Employees are expected to demonstrate extensive communications skills and to exercise considerable judgment under pressure. Work is performed under the general direction of a supervisor who is available for immediate consultation on any situation. Shift work is required.Essential Job Functions
- Answer incoming calls and extracts necessary information from callers.
- Evaluates incoming calls to determine the nature and urgency of the call.
- Dispatches the appropriate units (police fire, EMS)
- Manage the SSMP (System Status Management Plan).
- Transmits messages and information to Fire/EMS units responding to calls.
- Answers routine questions or refers calls to appropriate agencies or non-Fire/EMS inquiries.
- Consults supervisor on non-routine matters.
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
- Remain calm and effective under heavy workloads and in emergency situations.
- Exercise good judgment in emergency situations.
- Obtain and act on information quickly and accurately in emergency situations.
- Understand and follow oral and written instructions in the English language.
- Comprehend and make inferences from written materials such as operations manuals and dispatch manuals.
- Learn job-related material through oral instruction and observation, and through structured lecture and reading to effectively perform job duties.
- Learn street locations, station locations, and geography of the areas served.
- Work safely without presenting a direct threat to self or others.
Requirements
- GED or high school diploma required, Associates degree preferred, and one (1) year of responsible full-time working experience
- Must be able to pass the EMD program within 6 - 12 months of hire and maintain certification during employment.
- Communicate orally in the English language with the public and co-workers in face-to-face one-on-one setting or using a telephone
- Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system
- Public safety experience preferred.
Other Skills/Abilities
- Associates degree preferred
- EMS experience preferred