Location: Forrest City,AR, USA
Responsibilities Include:
* Answering all incoming phone lines categorized as dispatch and receiving, processing, and dispatching emergent and non-emergent ambulance requests, scheduling pre-scheduled requests and special events for the company, and processing other information as necessary
* Processing emergent and non-emergent ambulance requests in a manner according to Standard Operating Procedure
* Entering and updating the Computer-Aided Dispatch ( CAD ) system with the complete and accurate information
* Determining the appropriate unit for emergent and non-emergency requests
* Providing the highest level of customer service to facilities, patients, and other external contacts
* Processing any paperwork and/or information received from external and/or internal contacts.
* Aid in completing daily and month end paperwork in reference to number of calls, times, etc.
* Reporting to work at the assigned time in accordance with uniform standards
* Reporting to work in emergency call-in situations as needed.
* Following all procedures, policies, rules, and regulations of the company
* Demonstrate Excellent Communication and Customer Service Skills
* Demonstrate Professional, Ethical Management Behavior
Minimum Qualifications:
High School Diploma or GED
Computer Literate
Ability to communicate, verbally and in writing in English, with all levels of staff
Job Type: Full-time