Encore Specialist
: Job Details :

US Auto Trust is one of California's fastest growing Automotive Groups.

We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Cadillac, Genesis, & Hyundai.

Our Dealership, Jaguar Land Rover Los Angeles is looking to bring on an Encore Specialist for a full-time career!

The Encore Specialist's entire focus is on ensuring our owners understand how to fully operate the features of their new vehicle. This position is a high-luxury resource aimed at directly and personally serving our owners by taking unparalleled product knowledge out to them, wherever and whenever it is best for their schedule. The Encore Specialist therefore helps to erase the line between an owner's experience at our center and an owner's experience with his or her new vehicle.

What We Offer:Responsibilities include but are not limited to:

Welcome customers by making their journey to ownership a delightful experience

Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level

Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service

Regularly follow-up and check-in with customers and timely monitor the vehicle registration process

Contribute ideas toward improving the delivery experience, as well as back-end processes and procedures

Demonstrate a mastery of all products and services, as well as local incentives for EV owners

Keep up with industry trends and best practices.

Requirements:

Experience in automotive retail, a plus

Automotive finance and lease, a plus

Title and registration process experience, a plus

Excellent verbal and communication skills

Consistent record of customer service excellence

Ability to work cross-functionally with sales, service, logistics, and admin teams

Dealer Management System experience, a plus

Ability to work across multiple systems

Strong organization and time management skills

Willingness to work on a flexible schedule, according to activity volume

A valid driver's license and an acceptable and safe driving record required

We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).

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