End User Services Analyst
: Job Details :

Job title: End User Services Analyst

Onsite: Queens, NY

Travel Required: TBD Onsite and travel required between sites.

Project Duration: 6-12 months with possible extension

Top Qualifications:

1. Great communication skills to work with customers and Ability to communicate in English

2. Ability to diagnose problems with equipment and Great mechanical aptitude

3. Professional Attitude

Job Requirements:

1. Need a valid driving license

2. Should be able to report to office every day. No remote work permitted.

Experience: 1 to 4 yrs

Job Summary:

Providing service and customer support during field visits or dispatches. Managing all on-site installation, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.

MANDATORY SKILLS & RESPONSIBILITIES:

- Perform customer support tasks.

- Perform all on-site activities related to installation, repair, management and maintenance.

- Track and document the progression of the work.

- Perform troubleshooting Identify all issues Suggest and implement solution.

- Operate vehicle in a safe manner.

- Check and update field automation systems and databases.

- Adhere to company's given rules and regulations.

- Team up with colleagues and other team members.

- Build relationships and trust with customers and clients.

CERTIFICATES - EDUCATION – High school graduate

Responsibilities:

- Analyze data using geographic information system (GIS) tools to support various projects and initiatives.

- Provide detailed reports and visualizations based on data analysis to aid decision-making processes.

- Collaborate with cross-functional teams to integrate data into broader project frameworks.

- Ensure the accuracy and integrity of spatial data through regular updates and quality checks.

- Develop and maintain databases to store and manage information effectively.

- Utilize field services experience to gather and validate data from various sources.

- Assist in the development of models and simulations to predict and analyze phenomena.

- Support the implementation of technologies and methodologies within the organization.

- Conduct training sessions and workshops to educate team members on the use of tools and data.

- Stay updated with the latest advancements in technologies and incorporate them into ongoing projects.

- Provide technical support and troubleshooting for software and tools.

- Contribute to the development of best practices and standards for data management and analysis.

- Communicate findings and insights from data analysis to stakeholders in a clear and concise manner.

Qualifications:

- Possess a Bachelors degree in Geography, Geospatial Science, or a related field.

- Have 1 to 2 years of experience in analysis and field services.

- Demonstrate proficiency in GIS software such as ArcGIS, QGIS, or similar tools.

- Show strong analytical skills and attention to detail in handling data.

- Exhibit excellent communication skills to convey complex information effectively.

- Display the ability to work collaboratively in a hybrid work model.

- Have a proactive approach to staying updated with the latest technologies and trends.

- Demonstrate problem-solving skills in troubleshooting software and tools.

- Show experience in developing and maintaining databases.

- Possess the ability to conduct training sessions and workshops on tools.

- Exhibit strong organizational skills to manage multiple projects and deadlines.

- Demonstrate the ability to create detailed reports and visualizations based on data analysis.

- Show commitment to maintaining the accuracy and integrity of data.

Years of Experience: 1-4 Years of Experience