Location: West Des Moines,IA, USA
Endorsement Processor
What You'll Do: The Endorsement Processor is responsible for reviewing policy provisions, analyzing requested changes, supplying appropriate verbiage, endorsing changes, and consulting with clients on ways to accomplish ownership or beneficiary designation goals. Responsibilities include:
• Respond to and resolve customer service requests according to FBL Financial Group, Inc policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other FBL personnel at all times.
• Utilize administration systems to secure policy information to process name, ownership beneficiary, address, and other similar changes.
• Update addresses for returned Life and Annuity mail.
• Prepare mail and print distribution within Life/Annuity Operations.
• Prepare correspondence to explain requirements and acknowledge endorsement changes.
• Review incoming bankruptcy documents to determine if a Farm Bureau policy owner is involved and make changes in the system if applicable.
• Perform other job-related duties or special projects as assigned.
What It Takes to Join Our Team:
• High school diploma or equivalent plus two years relevant experience required. Insurance or financial service experience preferred.
• Associate degree preferred.
• Must have good analytical and customer service skills.
• Must have or attain a basic knowledge of Microsoft Office Products and Life-Comm.
• Keyboard skills (40 - 45 NWPM).
• Oral and written communication skills as appropriate to this position.
• Ability to read, write, and speak the English language.
• Reasonably regular and predictable attendance.
• Progress towards industry education is expected (Associate - Customer Service, ACS i.e. LOMA).
• Ability to work from our office in West Des Moines, Iowa.
What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!
If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.