Location: Soda Springs,ID, USA
The position of Administrative Assistant is of great significance to Valley Wide Cooperative. A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried on by the cooperative. A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company.
JOB SUMMARY:
These are the basic requirements of the position and must be performed competently.
* Maintain an in-depth knowledge of Valley Wide's services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
* Address a high volume of incoming calls. Ensuring customer service quality, efficiency, and accuracy for all call transactions.
* Responsible for utilizing a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
* Responsible for establishing new accounts and maintain the accuracy of customer account data and related information.
* Follow up on new customer installations to ensure complete customer satisfaction.
* Investigate and resolve customer questions and concerns efficiently and compassionately. Resolving all customer complaints in a friendly and tactful manner.
* Assist in managing customer retention activities by ensuring customer needs are being met.
* Maintain sales and inventory records.
* Ensure all customer interactions are consistently and accurately maintained in the system.
* Process daily delivery and service orders, respond to work order issues in a courteous manner.
* Responsible for records on customer sales and field reports.
* Enforce and adhere to the company credit policy.
* Ability to take full responsibility from start to finish.
* Responsibly for maintaining company and customer confidentiality.
* Contributes to team effort by accomplishing related results as needed.
* Perform other duties as assigned.
ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES:
* High school diploma or GED required.
* Customer service experience preferred.
* Previous experience in bookkeeping and/or related position preferred.
* Must have a current working knowledge of computer programs.
* Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors and general public.
* Must be able to make appropriate decisions and execute them according to policy.
* Must maintain appropriate and expected levels of customer service throughout the store.
* Must have ability to determine order of need and task priority based on level of importance.
* Must have a manager focus in all interactions and exhibit strong critical thinking/ problem solving skills.
* Must exhibit a professional and positive image.