Location: Dallas,TX, USA
At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits offered include:
* Medical & Prescription Drug Coverage
* 401K/Retirement Savings Plan
* Dental Insurance
* Vision Insurance
* Basic Life Insurance
* Short- and Long-Term Disability
* Employee Assistance Program
* Company Holidays & Paid Time Off
* Flexible Spending Account (FSA)
* Health Savings Account (HSA)
* Educational Assistance
* LifeLock Identity Theft Protection
* Paid Training
* LinkedIn Learning
*
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Primary Duties
1. Establishes and maintains collaborative working relationships with Community Action Agencies (CAA) which includes on-site visits to increase awareness and build relationships in the communities we serve.
2. Reviews and analyzes both internal and external data to develop and recommend potential process improvements.
3. Directs and assists internal and external stakeholders with the development and implementation of community outreach efforts. Tracking of pre and post outreach data.
4. Collaborates directly with internal departments and business units to ensure alignment of division operational objectives including development of new data to track and improve Customer Advocacy activities.
5. Directs, adheres to, researches, and makes policy changes/ recommendations for local and state low-income funding sources. Maintains and administers partner agency, Keeping the Warmth and Share the Warmth vendor contracts.
6. Resolves or coordinates agency and/or customer requests and issues involving pledges, ensuring that such resolutions balance the needs of the customer and the community partner.
7. Consults and works directly with internal and external stakeholders to increase access to energy assistance funds, resolves concerns, and provides training.
8. Updates and maintains community partner listings (including all contact information), agency identification numbers, login, and passwords.
9. Identifies and recommends quality improvement opportunities in the Customer Advocacy Department. Prepares process revisions and technological advances as needed.
10. May act as a representative of Atmos Energy's Customer Advocacy Department to educate internal and external partners regarding low-income household best practices.
MINIMUM REQUIREMENTS:
Educational/Experience Level:
Bachelor's degree in Social Service, Business, Public Administration or a related discipline and two years related experience in a community action agency, social services and/or customer service functions; or equivalent.
Bi-lingual, Spanish language preferred but not required.
Communication Skills:
Requires effective verbal and written communication with internal and/or external customers.
Numeric Skills:
Requires the ability to apply research methods, and/or statistical and/or accounting methods.
Computer Skills:
Requires advanced knowledge of various software applications to create documents, reports and/or graphics.
Work Conditions:
Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
Travel required, up to 40% in and out of state.
Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Job Family:
Energy Assistance