Location: all cities,VA, USA
Job#: 7302
Job Description:
ENGAGEMENT MANAGEMENT PRACTICE DIRECTOR - COMMUNICATIONS
WHO WE ARE
Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients.?Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com.
At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. Thats why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.
Join us for career advancement, innovative solutions, and a supportive environment focused on your success.
JOB DESCRIPTION
This position will lead the engagement management practice and function for the Communications industry and will be responsible for managing and developing a team of Directors, Managers and Project Coordinators (PCs) to execute the industry's consulting engagements and while also performing in the role of Engagement Manager (EM) on consulting engagements.
Practice Leadership:
* Responsible for resource management of the Communications Industry EM practice team. Monitor utilization and partner with Industry Delivery Leads and Client Directors to assign EMs and PCs to executed Statements of Work (SOWs). Accountable to achieving team utilization metrics.
* Hire, support and develop the team of Directors, Managers, and Project Coordinators in their professional development including technical / solution / framework expertise, skill, and competence, leveraging internal and external resources in addition to the partnership of the Industry Solution Lead, Industry Delivery Lead, Industry Technology Lead and Client Directors as needed.
* Responsible for overall Industry Engagement Management practice team performance including individual performance management, performance quality and quantity, efficiency, and team engagement and productivity. Accountable to team attrition metrics.
* Partner with EMPD Peers to continue refining and executing on the established EM Practice Strategic priorities. Our EMPD Mission is to provide value to our customers by delivering an innovative and elevated engagement experience through trust, empowerment, and partnership. This entails our EMPDS to lead internal initiatives and drive our EMs to fulfill the mission.
* Partner with Customer Engagement Leader (CEL) on roll out, adoption, and prioritization of initiatives and process improvements as well as serve as an industry advocate for change management.
Engagement Management:
* Act as a consultant to current and prospective accounts, working closely with our clients to understand their needs and recommend appropriate solutions. Individual EM Utilization target: 40%
* Manage and execute successful consulting engagements including project development, launch, delivery and completion.
* In addition to other core competencies, this position requires client-relationship building, executive-level communications/presentations, reviewing and monitoring the quality of client deliverables, managing team performance, and scoping and estimating new engagements.
* Provide subject matter expertise in support of the business.
JOB REQUIREMENTS
* 5 years of Consulting experience with information technology (IT) services
* Demonstrated experience as an Engagement Manager (minimally 2 years) on a variety of IT services engagements.
* Demonstrated experience leading and developing teams and employees
* Excellent communication and organization skills
* Strong knowledge of Excel and PowerPoint advanced features
* Understanding of project management principles, methodologies, and alternative delivery approaches such as Agile
* Experience executing and managing deliverables of SOWs
* Experience with project/program portfolio management, tracking, and collaboration tools such as: Clarity, HP PPM, PlanView, SharePoint, MS Project, Jira, ADO, Mural, etc.
* Great customer relationship management focus
* Results-oriented with a high sense of urgency to meet client requirements in a fast-paced environment
* Experience with resource planning, budgeting, and forecasting
OUR AWESOME BENEFITS:
* Competitive pay
* Health, Dental and Vision Insurance
* Long and Short-Term Disability
* Life Insurance
* Vacation and Holiday Pay
* 401k Retirement Plan
* Training and Advancement opportunities
* Tuition Reimbursement
* Birthdays Off
* Philanthropic Opportunities
* Referral Program
* Partial Gym Membership Paid
* Team Building Events
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].