Job ID Account Name Skill Location Max Salary Range 331111 Telecom Client - this falls within our Communication Media and Information Services (CMI) Industry Unit Customer Relationship Management/Telecom Industry Experience Dallas, TX $128,402 - $168,623 Job id: 331111 Job Title: Engagement Manager Skills: Leadership Essentials - Managing Secure Delivery and Operations Location: Dallas, TX Role Overview: As an Engagement Manager at TCS, you will lead and manage complex client engagements, ensuring the delivery of innovative and high-quality solutions. You will serve as a key liaison between the client and TCS, overseeing project execution and fostering strong client relationships. Key Responsibilities:
- Client Management: Build and sustain strong relationships with key client stakeholders. Act as the primary point of contact for client communications and ensure client satisfaction.
- Project Leadership: Oversee the planning, execution, and delivery of multiple projects. Ensure that projects are completed on time, within scope, and within budget.
- Strategy and Delivery: Develop and implement strategies that align with client objectives. Drive the delivery of solutions that meet or exceed client expectations.
- Business Development: Identify and pursue new business opportunities within existing client accounts. Lead proposal development and contract negotiations.
- Team Management: Lead, mentor, and develop project teams. Foster a collaborative and high-performance work environment.
- Performance Monitoring: Monitor project performance, analyze client feedback, and implement improvements to enhance engagement outcomes.
- Industry Insight: Stay current with industry trends and emerging technologies. Apply this knowledge to deliver innovative solutions and maintain TCS's competitive edge.
Qualifications:
- Education: Bachelor's degree Management, IT, or a related field. Advanced degree or professional certifications (e.g., PMP, PMI-ACP) are preferred.
- Experience: 13-16 years of experience in client engagement, project management, and business development, preferably within a consulting or IT services environment.
- Skills: Strong leadership, communication, and interpersonal skills. Proven ability to manage complex projects and drive client success.
- Industry Knowledge: Experience with TCS's service offerings and understanding of industry trends is advantageous.