Location: Saint Peters,MO, USA
* Engage in active listening with members to develop sustainable relationships, determine individual goals and interests
* Greet, Interview and tour future members (as needed)
* Ensures new member onboarding processes are complete.
* Work closely with the Welcome Specialist to ensure all new members are scheduled for their MYFITness Appointment
* Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
* Connect with current members who have not received a MYFITness Appointment and schedule accordingly
* Utilize Membership Systems, Custom Reports to assist in facilitating connection with non-users, critical and low users to increase member retention as needed
* Reach out to membership terminations to attempt to recover their membership propr to month's end.
* Track and provide terms, recovery and MYFITness enrollment updates monthly to supervisor
* Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
* Work closely with the Membership Director to implement, distribute and communicate all membership marketing campaigns and any member related promotions
* Assist with center and association member appreciation and recognition event(s) and program(s)
* Educate Members about our cause and our charity through active participation in Living Our Cause, the Annual Campaign and Volunteer Opportunities
* Coach members in support of their desired behavior change. Regularly checks on members' progress in meeting personal and program goals.
* Preforms all other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
* Minimum 18 years of age
* High school diploma or equivalent required
* Previous sales experience preferred
* Previous Health & Wellness Experience preferred
* Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community
* A team player who can develop harmonious relationships with staff, members, guests and volunteers.
* Solid computer skills (Microsoft Office and internet usage)
* Excellent analytical and abstract reasoning skills, plus excellent organization skills
* Superior conflict resolution skills, sound judgment, initiative and independent thinking
Full Compensation Package (when applicable):
* Health Insurance
* Dental and Vision Insurance
* 403(b) Retirement Savings
* Retirement fund of 12% per pay period after completing 1,000 hours of service
* 20% Discount on tuition at Missouri Baptist University
* Free household membership to YMCA nationwide
* Discounts on YMCA programs
* Discounts on YMCA Childcare