Engagement Specialist-St. Charles YMCA
: Job Details :


Engagement Specialist-St. Charles YMCA

YMCA of Greater St Louis

Location: Saint Peters,MO, USA

Date: 2024-12-12T08:58:32Z

Job Description:

* Engage in active listening with members to develop sustainable relationships, determine individual goals and interests

* Greet, Interview and tour future members (as needed)

* Ensures new member onboarding processes are complete.

* Work closely with the Welcome Specialist to ensure all new members are scheduled for their MYFITness Appointment

* Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed

* Connect with current members who have not received a MYFITness Appointment and schedule accordingly

* Utilize Membership Systems, Custom Reports to assist in facilitating connection with non-users, critical and low users to increase member retention as needed

* Reach out to membership terminations to attempt to recover their membership propr to month's end.

* Track and provide terms, recovery and MYFITness enrollment updates monthly to supervisor

* Review and assist with the actualizing of member satisfaction surveys and suggestion feedback

* Work closely with the Membership Director to implement, distribute and communicate all membership marketing campaigns and any member related promotions

* Assist with center and association member appreciation and recognition event(s) and program(s)

* Educate Members about our cause and our charity through active participation in Living Our Cause, the Annual Campaign and Volunteer Opportunities

* Coach members in support of their desired behavior change. Regularly checks on members' progress in meeting personal and program goals.

* Preforms all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

* Minimum 18 years of age

* High school diploma or equivalent required

* Previous sales experience preferred

* Previous Health & Wellness Experience preferred

* Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community

* A team player who can develop harmonious relationships with staff, members, guests and volunteers.

* Solid computer skills (Microsoft Office and internet usage)

* Excellent analytical and abstract reasoning skills, plus excellent organization skills

* Superior conflict resolution skills, sound judgment, initiative and independent thinking

Full Compensation Package (when applicable):

* Health Insurance

* Dental and Vision Insurance

* 403(b) Retirement Savings

* Retirement fund of 12% per pay period after completing 1,000 hours of service

* 20% Discount on tuition at Missouri Baptist University

* Free household membership to YMCA nationwide

* Discounts on YMCA programs

* Discounts on YMCA Childcare

Apply Now!

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