Must Have Technical/Functional Skills
- UCM (Unified Communications Manager) engineers who have experience managing and troubleshooting Ribbon SBCs. (experience with Oracle and Ribbon SBCs is a plus) but
- Ribbon SBC is a gap we are trying to close. Ribbon Session Border Controllers (SBC)
- Basic understanding of Cisco IP telephony Network Infrastructure.
- Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN
- Basic understanding of various logs and traces from Collaboration products CUCM, CUC, CUCM IM&P, gateways.
- Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
- Ability to write scripts / programs in at least one language for example: Python, Java, Perl
- Ability to troubleshoot collaboration solutions covering multiple products and features under and drive incidents towards resolution
- Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
- Excellent written and verbal communication, interpersonal and presentation skills.
- Proven planning, prioritization, and organization skills
- ITIL Foundation level knowledge
SalaryRange: $63,400-$110,000 a year#LI-CM2