Engineer, TechHelp
: Job Details :

Balyasny Asset Management (BAM) is a global, multi-strategy investment Firm with over $21 billion in assets under management. We are a diversified business, with global breadth and depth. Our Firm has a clear mission: To consistently deliver uncorrelated returns in all market environments. Today, BAM employs more than 160 portfolio managers and 1,200 investment professionals across 19 offices in the U.S., Europe, the Middle East, and Asia. We are active across six investing strategies: Equities Long/Short, Equities Arbitrage, Macro, Commodities, Systematic, and Growth Equity. We also have a dedicated private investment team, BAM Elevate, and a standalone equities unit, Corbets Capital. Overview:Top global hedge fund seeks a talented, energetic self-starter for a Helpdesk Engineer position. Candidate must have 3-5 years' experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask. In the role of Help Desk Engineer, the employee responsibilities will include:Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)Office 365 applications and Windows 10 operating system supportMicrosoft Active Directory and Office 365 Exchange Online managementCitrix Cloud/Microsoft Azure VDA/VDI platform management and supportHP Workstation, HP Thin Client, Lenovo laptop management and supportCisco VoIP phones, Cisco Unified CM and Cisco Unity Connection AdministrationMobile device (iOS, Android) support managed through MDM platform (MobileIron)Supporting video conferencing systems (Zoom, Neat, Poly)Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service DeskOffice moves and build outsDevice inventory and asset managementEmployee onboarding/offboarding QUALIFICATIONS & REQUIREMENTS:In order to effectively represent the Company and communicate with clients, the employee must be someone who has: 3-5 years end user support experience working within the financial industryExceptional customer service with strong written and oral communication skillsStrong drive and passion for technology and self-developmentStrong problem-solving skills, high attention to detail and quick to learn both user and system environmentsAbility to work independently and multi-taskKeen attention to detail, with commitment to follow through and follow-upExtensive understanding of desktop support standards and best practices including related hardware and softwareExperience supporting mobile devicesExperience supporting remote users and troubleshooting remote VPN/VDI connectionsKnowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plusTravel may be required across all office locations for coverage and/or initiatives