Engineering Service Technical Support
: Job Details :

About the job Engineering Service Technical Support Collaborate with cross-functional teams to support and troubleshoot equipment, maintain high customer satisfaction, and perform scheduled maintenance and repairs on diagnostic imaging equipment.Key Responsibilities:- Collaborate with Electrical, Firmware, and Production Engineering teams.- Generate and update engineering documentation, departmental procedures, and flowcharts.-Provide technical support and troubleshooting assistance.- Repair diagnostic imaging equipment specific to your skillset.- Complete documentation, including field service tickets, QA forms, and inspection reports.- Perform scheduled preventative maintenance, including calibrations and system verifications.-Provide on-demand phone and on-site support.- Learn and gain knowledge of imaging equipment functionality for preventative maintenance.- Accurately document all service activities according to Company Quality Standards.- Clarify customer requirements and technical issues with customers and the sales force.- Work with sales and operations on customer-specific site and technical issues.- Maintain inventory integrity through proper handling, inspection, and warehousing.- Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.- Submit field service reports timely and according to functional standards.- Communicate with account managers regarding services provided.- Manage and maintain company assets required for job functions.- Willingness to travel and drive to various sites; some travel may require flying and overnight stays.- Perform other duties as assigned.