Job title: Engineering Technician 2
Reports to: Manager, Technical Operations Center
Department: Service Management
Location: Alpharetta, GA
Grade: 14
Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job Summary: We are seeking a highly skilled and motivated Engineering Technician 2 to join our team. In this role, you will work closely with our Technical Operations Team to ensure the smooth functioning of our systems and provide advanced technical support. Reporting to the Manager of Technical Operations, you will play a crucial role in maintaining and optimizing our operations.
As an Engineering Technician 2, you will be responsible for troubleshooting, repairing, and maintaining a wide range of technical systems and equipment. You will collaborate with engineers, technicians, and other team members to diagnose and resolve complex technical issues efficiently.
Our Technical Operations Center operates 24x5, and occasional evening, weekend, and holiday support will be required. The ideal candidate for this position should have a strong background in technical support, exceptional problem-solving skills, and the ability to work effectively in a fast-paced environment.
RESPONSIBILITIES:
- Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.
- Performs preventive and corrective maintenance of systems and components.
- Troubleshoots systems, subsystems, and components for failures or failure to perform as designed.
- Maintain system capabilities by testing existing equipment and programs.
- Try out new systems and software.
- Responsible for providing advanced technical support of systems and services as directed.
- Develop and create documentation and support materials for curriculum and instruction.
- Helping vet and implement new tools to assist the tier 1 team in easier, more-supported troubleshooting.
- Advise and help in the implementation of new technologies.
- This role will require evening support and holiday time, but employees are made aware of their schedule weeks in advance.
- Occasionally working off-schedule or weekend hours to help solve a particularly sticky situation.
- Triaging technical tickets and bugs before they are sent to our engineering team.
MINIMUM REQUIREMENTS:
- Minimum of Bachelor's degree or equivalent from four-year College or technical school; or three to five years of related experience; or equivalent combination of education and experience.
- Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
PREFERRED REQUIREMENTS:
- Bachelor's Degree in computer science or a related field.
- You have 3+ years of relevant solutions/sales/support engineering experience for a fintech company.
- Expertise in supporting technology, experience supporting learning management systems.
- You're technically astute and have a strong foundational understanding of web frameworks and monitoring tools (i.e. Splunk, Kibana, RPA).
- You're comfortable being uncomfortable and figuring things out on the fly.
Compensation and Benefits:
- Compensation range: $24.04/hr - $27.64/hr
- End of Year Discretionary Bonus
- Unlimited PTO after year 1 (3 weeks to start)
- Medical, Dental & Vision
- 401k Match
- Education Expense Reimbursement
- Gym Membership Reimbursement
- HSA and FSA
- Employee assistance program (EAP)
Traditional Physical Requirements
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.