At Health Advocacy Team Support (HATS), our mission is to advance community health and equity through innovative and transformative solutions. We are dedicated to uplifting every individual by ensuring equitable access to essential resources, comprehensive care, and opportunities for personal and community growth. By fostering an inclusive and supportive environment, we strive to create a brighter, healthier future for all members of our community.
“Our advocacy, Your wellbeing”
Our Services
HATS offers a range of services designed to support the health and well-being of our community members, including:
- Care Coordination: Facilitating seamless communication between healthcare providers, social services, staff and members..
- Health Education: Providing information and resources to empower individuals to make informed health decisions.
- Advocacy: Representing the needs and interests of community members within the healthcare system.
- Resource Navigation: Assisting individuals in accessing available programs and services that support their health and well-being.
Our Community Impact
HATS has positively impacted numerous lives by:
- Enhancing access to quality healthcare services for underserved populations.
- Reducing health disparities through targeted interventions and support.
- Strengthening community resilience by fostering partnerships and collaborative initiatives.
- Promoting overall community health and well-being through comprehensive support programs.
HATS Lead Case Manager Description
The Lead Care Manager (LCM) is responsible for case management of members and their families in obtaining and understanding services and programs available through the Enhanced Care Management (ECM) program. The Lead Care Manager is tasked with improving their health and overall well-being through our services. The Lead Care Manager is an energetic self-starter who can function comfortably in a team environment and independently and relates well to co-workers and external representatives.
Essential Functions:
- The Lead Care Manager is responsible for an assigned caseload of staff and members. The Lead Care Manager will conduct comprehensive assessments to determine the physical, emotional, and social needs of members.
- Care Planning: Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs. Care Plans should be tailored to individual needs and goals.
- Coordination: Coordinate and facilitate communication between healthcare providers, social workers, therapists, staff and other members of the care team to ensure a comprehensive and integrated approach to care. Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to the members' needs.
- Monitoring: Continuously monitor the progress of members and update care plans as needed per policy and compliance requirements. Ensure that prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member's concerns along with any updates on member's status.
- Member Experience: Provide positive member client service experience through multiple support channels including telephone and Face to Face meetings. The Enhanced Care Management program is individualized and person centered.
- Documentation: Maintain accurate and up-to-date records of assessments, care plans, and interactions with members. Ensure compliance with relevant regulations and standards. Complete all required documentation accurately, in a timely manner and in accordance with company standards. Provide leaders with case updates/progress periodically/required basis.
- Advocacy: Serve as an advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require.
- Education: Provide education to members and their families on health-related topics, treatment options, and self-care strategies.
- Resource Referral: Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services.
- Assist with Discharge Planning: Help plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting.
- Opportunity to participate in training new employees.
- Performs other duties as assigned or required per departmental policy.
Qualifications:
- Education & Experience: Associate Degree and 2 years of healthcare or care coordination experience.
- Language: Fluent in English (written and verbal).
- License/certification:
- Current and valid Driver's License and proof of auto insurance. o Current BLS certification from the American Heart Association.
- Skills required:
- Competent with computers, email, virtual platforms, Excel and other Microsoft Office based programs.
- Prior use of Electronic Medical Records.
- Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear, effective manner.
- Ability to identify problems and use logic and related information to develop and implement solutions.
- Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures.
Salary
- Pay Range: $25 - $35 per hour.
Travel:
- Hybrid Work Schedule – 30% of duties will be performed remotely, 70% of duties will involve in-person member visits & follow up phone calls. You will have full control over your schedule when meeting members.
- Eligible for mileage reimbursement for the use of your vehicle for business related travel.
Physical Requirements: Physical demands associated with office work and driving, including but not limited to:
- Consistently operating a computer and other office equipment such as a telephone, calculator, copy machine, and printer.
- Frequently moving or carrying office equipment weighing up to 15 pounds across offices.
- Ability to operate a vehicle and travel to meet with assigned members around the community, attend meetings and different office locations as required or requested.
Benefits:
- This is a hybrid role working from home while still servicing members in person!
- 401(k) plan
- 12 Paid Holidays, 2 weeks of all-inclusive PTO per year (begins on the first day of employment)
Equal Employment Opportunity Statement
HATS is an equal opportunity employer. We are committed to promoting and celebrating diverse backgrounds and encourage all individuals to apply, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.