Job DescriptionWhat We're Looking ForThe Baylor University One Stop team is seeking a One Stop Representative to join the Enrollment Management team. In this role you will work with prospective and current students and their families to answer, counsel, and advise on all educational questions related to admissions, financial aid, and payment processes. This position is important to Baylor's enrollment goals as assisting incoming and continuing students with their financial aid and billing questions will help retain students year over year as they progress towards graduation. By utilizing available resources and providing exemplary customer service via phone, email, and in-person visits, the One Stop Representative fills an important role within the division of Enrollment Management. Successful candidates will have the following knowledge, skills, and abilities:
- Proficient written and verbal communication skills
- Excellent interpersonal skills and the desire to work with people
- Experience in customer service
- Problem-solving and critical thinking skills
- Ability to maintain professionalism under varying circumstances
- Professional telephone etiquette
- Organizational skills and attention to detail
- Ability to handle multiple tasks simultaneously
- Proficiency with personal computers & technology
- Ability to understand and explain complex information and processes
- Experience in handling and communicating sensitive information
- Knowledge of financial aid counseling, verification, federal student loans, billing, admissions and/or registrar (Preferred)
- Knowledge of an enrollment management area focusing on outreach and/or retention (Preferred)
- Bilingual (Preferred)
A Bachelor's Degree, less than one year of relevant experience and an active Christian faith are required. Up to three years of relevant experience is preferred.A combination of education and experience will be considered in lieu of the degree requirement.As a Baylor Enrollment One Stop Representative you have the flexibility to work remote, in person, or a combination of both. Applicants must currently be authorized to work in the United States on a Full-Time basis. What You Will DoThe Enrollment One Stop Representative will work as a member of the Baylor One Stop team to advise and counsel prospective and current students and their families with questions related to the enrollment process, financial aid, and billing/student account issues. The One Stop Representative will ensure all Baylor students are served with excellence through:
- Maintaining a positive and professional attitude while answering phone calls for up to six hours per day
- Understanding and interpreting the needs of students while providing quality, personalized customer service for all enrollment services areas
- Maintaining a working knowledge of federal and institutional financial aid regulations and policies
- Representing and adhering to Baylor's values and policies
- Being available to meet with students and their families
- Giving small group financial aid presentations
- Managing daily correspondence and inquiries pertaining to students
- Navigating confidential student information across multiple systems
- Documenting interactions with students
- Determining the quickest, most effective ways to answer a student/parent question and efficiently escalating inquiries and concerns as needed
- Troubleshooting common issues with technology and student account access
- Attending ongoing trainings on federal, state, and institutional regulations regarding financial aid and student accounts
- Performing other duties as assigned to support the needs of the Enrollment Management Office
- Perform all other duties as assigned to support Baylor's mission
- Ability to comply with University policies
- Maintain regular and punctual attendance
What You Can ExpectAs part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.The budgeted salary or hourly range that the University reasonably expects to pay for this position is $20.00 per hour.The full salary range for this position classification is $14.35 - $23.67 per hour.This range takes into account the wide range of factors that are considered in making compensation decisions including butnot limited to experience, skills, knowledge, abilities, education, licensure and certification, analysis of internal equity, andother business and organizational needs.Explore & EngageLearn more about Baylor and our strategic vision, Illuminate. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!About UsBaylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor's commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply. EEO/M/F/Vets/Disabled