Enrollment Services Specialist
: Job Details :

ESSENTIAL FUNCTIONS:Under the direction of the Admissions and EnrollmentManager, the Enrollment Services Specialist is responsible for assisting withthe recruitment, admissions, and enrollment operations of the college. Localtravel is required. May involve occasional evening or weekend work.REQUIREMENTS:Minimum Qualifications

Associate's degree from a regionally accredited college or university with two (2) years of experience in a higher education setting; or a combination of education and experience which would lead to the competencies required for successful performance of the position's essential duties.

Must provide own transportation and possess valid driver's license and maintain current vehicle registration and liability insurance

Must be proficient in operating a computer and experienced in Microsoft Office Word, Excel, PowerPoint, Teams, and Outlook.

Preferred Qualifications:

Bachelor's degree from a regionally accredited college or university in Marketing, Business, Social Sciences or Behavioral Sciences

Two (2) or more years of related experience (recruitment, admissions counseling, academic advising or marketing)

Experience using Student Information Systems

Experience in a higher education setting

JOB DUTIES AND RESPONSIBILITIES:

Process admissions applications and make admission decisions. Assess applications, records, and related materials such as high school and college transcripts. Contact students via phone, email, or written correspondence to complete or update pending admission applications or to resolve issues that prevent or delay registration.

Provide guidance to prospective students on required steps to complete the admissions and enrollment process. Advise potential applicants on the admissions process and ensure that appropriate, regular, and timely follow up is made with applicants as they move through the enrollment process. Adhere to college policies and resolve student enrollment issues including but not limited to registration holds, duplicate records, and missing/incomplete documentation.

Follow procedures for records management. Maintain accurate and up to date records including optical scanning and storage of applications and supporting documents. Input student data into the Student Information System.

Assist with recruitment of students. Participate in recruitment activities and events with local high schools and community partners/organizations, and other agencies; schedule and host admissions presentations, provide campus tours to groups and individuals as needed. Provide knowledgeable and professional representation of Goodwill Technical College with students in groups, one-on-one, and during on- and off- campus events to increase community awareness.

Keep abreast of all applicable admissions and enrollment policies and procedures.

Complete all required training and professional development.

Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act).

Assist with placement testing and orientation for new students.

Assist with providing content for and promoting GTC social media accounts.

Perform other job-related duties as assigned.

SKILLS AND ABILITIES:1. Ability to mentally attend and visually concentrate on asignificant amount of details work.

Strong interpersonal skills and the ability to deliver services in an environment where an emphasis on customer service is required.

Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences.

Comfortable with public speaking.

Must have strong organizational skills and be able to complete projects efficiently and independently.

Must have excellent communication skills and the ability to communicate effectively verbally and in writing.

Knowledge of registration process including admissions, testing, registration, advising and records.

Knowledge of Family Education Rights and Privacy Act (FERPA).

Skill in operating a computer and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media application.

Ability to defuse difficult, angry, or emotional situations with students.

Ability to operate a variety of office equipment.

Must have good public relations skills and the ability to work with employees and the public.

Must establish and maintain effective working relationships with, and among, all personnel.

Must be able to read, write and communicate clearly in English.

Must be able to function in a hectic work environment with occasional periods of high stress.

PHYSICAL DEMANDS: Required to sit or stand (possibly for long periods oftime), walk, use hands to handle or feel objects, tools, or controls; reachwith hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talkor hear; able to lift 25 pounds. MARGINAL DUTIES:Other duties as assigned by the Chief Academic Officer.GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is an EEO employer - M/F/Vets/Disabled