Enterprise Change Management Portfolio Lead SVP (Hybrid)
: Job Details :

Description of the Role:

The COO's Enterprise Change Management (ECM) team is seeking to hire a senior Change Review and Business Engagement Lead to support a newly established centralized function focused on change management. The senior Change Review and Business Lead will support adherence to a robust set of processes for execution oversight of high-risk changes. The oversight processes must guard against missed or delayed identification, assessment, or response to existing and emerging risks within the change portfolio.

This role will be part of a team of analysts who implement and embed sustainable processes to secure these commitments to change execution adherence. This role will interact with the execution team, sponsor, stakeholders, and the applicable Functions Governing Change. The Change Review and Business Engagement team will be actively engaged in change oversight, applying a risk-based approach. Significant interaction with senior Change Sponsors, Citi's lines of defense (ORM, ICRM, and IA) are expected.

This role is part of the ECM and will report directly to the Change Review and Business Engagement Lead within Enterprise Change Governance.

Key Responsibilities:

• Provide support and validation of adherence to Citi's change activity, focusing on high-risk changes.
• Monitor changes that require review and engage Change Sponsors and other stakeholders across businesses/functions.
• Provide independent review of changes activities to positively impact execution through a structured process.
• Challenge the completeness of scope, artifacts, schedule, and dependencies for change.
• Support preparation of concise and timely updates to relevant governance forums and other senior executives.
• Possess a deep understanding of industry Change Management and/or Program and Project Management leading practices.
• Build close partnerships with business/function leadership, the Citi Functions that Govern Change, Citi's Lines of Defense, and other stakeholders to positively impact overall delivery of change activity in a meaningful way.
• Interact with Citi's CAO office for escalation based on established criteria and thresholds.
• Provide in-depth analysis with interpretive thinking and synthesize complex data.

Experience:

• Minimum 10 years of industry experience in successful hands-on Change Management or Program Management and governance of enterprise-level initiatives, programs, and projects through the full change lifecycle.
• Proven interpersonal, management, and prioritization skills.
• Proven ability to work with cross-functional teams in a Financial Services global environment.
• Possess excellent influencing, facilitation, and partnering skills, as well as written and oral communication skills.
• Experience interfacing with executive and senior management levels.
• Analytical, flexible, team-oriented, with good interpersonal and communication skills, strong attention to detail, and ability to multi-task.
• Experience interacting with Risk Management and Audit is a plus.
• Experience with enterprise change or project and program management tools, methodologies, and practices.
• Self-starter, able to operate with minimal direction, with a strong work ethic.
• Technical proficiencies in MS Word, Excel, PowerPoint, and Microsoft Project.
• Familiarity with Citi systems like PTS 2.0, iCAPS, and other risk management systems is a plus.
• Prior Citi experience preferred.
• BS/BA (Bachelor) degree or equivalent combination of education/experience.

Job Family Group: Project and Program Management

Job Family: Program Management

Time Type: Full time

Primary Location: New York, New York, United States

Primary Location Full Time Salary Range: $163,600.00 - $245,400.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com.

Anticipated Posting Close Date: Oct 17, 2024

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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