Description of the Role:
The COOs Enterprise Change Management (ECM) team is seeking to hire a senior Change Review and Business Engagement Lead to support a newly established centralized function focused on change management. The senior Change Review and Business Lead will support adherence to a robust set of processes for execution oversight of high risk changes. The oversight processes must guard against missed or delayed identification, assessment or response to existing and emerging risks within the change portfolio.
The role will be part of a team of analysts who implement and embed sustainable processes to secure these commitments to change execution adherence. This role will interact with the execution team, sponsor and stakeholders, and the applicable Functions Governing Change. The Change Review and Business Engagement team will be actively engaged in change oversight, applying a risk-based approach. Significant interaction with senior Change Sponsors, Citis lines of defense (ORM, ICRM and IA) are expected.
This role is part of the ECM and will report directly to the Change Review and Business Engagement Lead within Enterprise Change Governance.
Key Responsibilities:
- Provide support and validation of adherence to Citis change activity, focus on high risk changes.
- Monitor changes that require review and engage Change Sponsors and other stakeholders across businesses/functions.
- Provide independent review of changes activities to positively impact execution through a structured process.
- Challenge the completeness of scope, artifacts, schedule and dependencies for change.
- Support preparation of concise and timely updates to relevant governance forums and other senior executives.
- Possess a deep understanding of industry Change Management and / or Program and Project Management leading practices.
- Build close partnerships with business / function leadership, the Citi Functions that Govern Change, Citis Lines of Defense and other stakeholders to positively impact overall delivery of change activity in a meaningful way.
- Interact with Citis CAO office for escalation based on established criteria and thresholds.
- Provides in-depth analysis with interpretive thinking to and is able to synthesize complex data.
Experience:
- Minimum 10 years of industry experience in successful hands-on Change Management or Program Management and governance of enterprise level initiatives, programs and projects through the full change lifecycle.
- Proven interpersonal, management and prioritization skills.
- Proven ability to work with cross-functional teams in a Financial Services global environment.
- Possess excellent influencing, facilitation, and partnering skills, written and oral communication skills which can be leveraged to consistently succeed.
- Have experience and ease in interfacing with executive and senior management levels.
- Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task.
- Experience interacting with Risk Management and Audit a plus.
- Experience with enterprise change or project and program management tools, methodologies, and practices.
- Self-starter, able to operate with minimal direction, with strong work ethic.
- Technical proficiencies in MS Word, Excel, and PowerPoint and Microsoft Project.
- Familiarity with Citi systems like PTS 2.0, iCAPS and other risk management systems is a plus.
- BS/BA (Bachelor) degree or equivalent combination of education/experience.
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