Enterprise Client Success Manager, New York, NY (Hybrid)Build Your Career | Have Fun | Make a DifferencePayoneer's mission is to empower businesses to go beyond - beyond borders, limits and expectations. In today's digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.Payoneer's digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.We're looking for a commercially minded self-starting Enterprise Client Success Manager who can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations.This role will be based in our New York, NY office.What you'll do:
- Deliver on company's KPIs for managed accounts which include annual retention objectives and growth objectives
- Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client's strategic initiatives and decision-making process.
- Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities
- Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives
- Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
- Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.
- Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view
- Support close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory)
- Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client
What we're looking for:
- 4+ years of experience in a client-facing role in payments firm, fintech space, or in a financial institution
- Global payouts experience preferred
- Ability to work with cross-functional teams including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and compliance
- Expert communicator who is motivated to own all aspects of the client relationship and be the client's advocate within Payoneer
- Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals
- Business planning and commercial management skills
- Proactive, value-based relationship-building skills
- Data-driven and analytical mindset
- Successful track records of achieving commercial targets
- Able to travel to clients
What we offer:
- Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
- 401K with employer match
- Employee Stock Purchase Plan (ESPP)
- Fitness/Wellness reimbursement
- Generous PTO, paid holidays, and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
Join the Payoneer Family - check out Our Values and apply today!Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email ...@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.The annual base salary range for this position is: $120,000 - $140,000.#LI-JE1#LI-Hybrid