Enterprise Customer Services Lead
: Job Details :

RESPONSIBILITIES

DTRA requires that the Contractors Customer and Digital Workplace Services Task 7 Lead possess the following qualifications:

• Experience leading customer services similar in scope to this TO for NIPRNet, SIPRNet, and JWICS environments.
• Experience leading and delivering IT services for DoD or IC organizations that support CONUS and OCONUS customers or mission partners.
• Experience providing executive-level technical briefings and presentations to senior Government personnel.

REQUIRED QUALIFICATIONS

• US Citizen
• DOD TS/SCI Clearance Level
• BS or BA Degree
• IT Infrastructure Library (ITIL) Version 4 Foundation and one or more ITIL Practice Manager, Managing Professional, or Strategic Leader certifications towards ITIL mastery.
• One or more DoDD 8140.01 certifications related to performance on this TO.
• One or more technical or management certifications related to the services required within this TO.

We are seeking a Enterprise Customer Services Lead to join our DTRA at Fort Belvoir, Virginia.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Visit us at www.TekSynap.com.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Fort Belvoir, Virginia
• Type of environment: Office setting
• Noise level: Soft
• Work Schedule is day shifts.
• Amount of Travel: None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Active TS/SCI clearance.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice and additional certification requirements may be required.

EQUAL EMPLOYMENT OPPORTUNITY

To provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.