Enterprise Customer Success Manager
: Job Details :

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As an Enterprise Customer Success Manager, you will help Anthropic's customers harness the transformative potential of LLMs to improve their products and services. Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Anthropic solutions continue delivering value.

You'll be responsible for driving consumption and net expansion within accounts through the rollout of new use cases and deepened relationships with your customers. You'll work hand in hand with your Sales counterparts to identify expansion opportunities and ensure successful renewals. You will also inform Anthropic's product roadmap by conveying key customer insights to our product and engineering organization. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking.

Responsibilities:

• Becoming an expert in Anthropic's products, methodology, and prompting techniques
• Gaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Anthropic's products
• Owning the customer experience across their lifecycle - managing account and success plans grounded in the customers' business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between the customer and Anthropic
• Acting as the voice of the customer by identifying patterns and feeding these insights into Anthropic's product organization
• Building trusting, strategic relationships with key customer decision makers and influencers
• Monitoring usage trends and proactively driving action accordingly

You may be a good fit if you:

• Have 8+ years in a Enterprise or Strategic Customer Success role where you consistently met or exceeded net expansion targets
• Possess technical acumen, confident explaining complex topics to customers in all roles and levels
• Have an ability to present and position complex products persuasively, especially when engaging with executives
• Have a knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
• Are a cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Are a natural relationship-builder who brings structure and best practices to complex customer environments
• Have a strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities
• Have a passion for AI and interest in responsible development of advanced systems

Logistics

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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