Location: Napoleon,OH, USA
Location: Keystone, CO, US
Were looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. **Come join our team where A Mountain of Possibilities awaits.**
***As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19*** .
Responsible for creating a welcoming first and last impression. Provides prompt and courteous service, familiarizes the guest with essential resort services and activities. This position will escort guests to their room and show them the closest safety exit, explain the heating/cooling unit and thermostat, point out other amenities in the room such as the minibar, in-room coffee service, and phones. Be responsible for attending to immediate guest needs and follow through according to the One Ski Hill Place standards. The coordination of timely delivery and retrieval of luggage, amongst other various items, will be of the utmost importance. This position will also act as a doorperson and valet.
**Essential Job Functions:**
* Leads guests to the first available Guest Service Assistant and or to other requested destination in the resort.
* Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms according to individual needs
* Timely delivery and retrieval of luggage, amenities, faxes, letters, newspapers, flowers, boxes and various items to the guest rooms.
* Utilizes all guest profiles and names, and provide preferences accordingly.
* Performing the daily tasks according to the RockResort Standards, and those set forth by the Valet Supervisor or Manager.
* Maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
* Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.
* Handles confidential information, including guest records, with a high degree of integrity.
* Ensuring good safety practices of guests throughout the hotel, and proper emergency and safety procedures are followed
**Requirements:**
* Valid driver's license- required
* Ability to drive a manual transmission- required
* Ability to effectively communicate in English to guests and employees- required
* Flexible schedule including nights, weekends, and holidays- required
* Minimum of one year Guest Service experience in a property of similar size and quality- preferred
* College degree in hopsitality or business related field- preferred
* Bilingual in Spanish- preferred
The budgeted range starts at 12.30 + tips. Actual pay will be adjusted based on experience.
The perks and benefits include
* Free ski passes for employees
* 401(k) retirement plan
* Accrued Sick Time
* Discount lift tickets for friends and family
* Free ski lessons
* Discounted lodging, food (including $5 meals), gear, and mountain shuttles
* Discounted bike haul & golf
* Excellent training & professional development
Seasonal Full Time roles are eligible for the above, plus
* Critical Illness and Accident plans
* Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
* Free ski passes for dependents
**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.
*Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.*
Requisition ID 409747