Job Title: Entry-Level Customer Service Assistant Location: Charlotte, NC Company: WiseUp Creative Position Overview: We are seeking an enthusiastic and motivated Entry-Level Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing excellent service and support to ensure a positive experience. If you are a proactive individual with strong communication skills and a passion for helping others, we would love to hear from you! Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with order processing, returns, and troubleshooting.
- Collaborate with team members and other departments to resolve customer issues.
- Maintain a high level of product knowledge to effectively address customer needs.
- Handle customer complaints with empathy and professionalism, seeking to resolve issues to the customer's satisfaction.
- Participate in training and development opportunities to enhance skills and knowledge.
Qualifications:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using computers and standard office software.