Entry Level Customer Service RepDepartment: Engagea Comm Employment Type: Full Time Location: Kansas City, MO Compensation: $17.50 - $26.00 / hour Description At Engagea Comm, we pride ourselves on being more than just a marketing agency; we are your strategic partner in growth. We understand that every brand is unique, and that's why our approach is tailored to meet the specific needs and aspirations of each client. Our team of experts combines strategic thinking with creative flair, leveraging the latest technologies and trends to ensure your brand stands out in a crowded digital landscape. Job Description: Engagea Comm is seeking a motivated and customer-focused Entry Level Customer Service Assistant to join our team in Kansas City. This role is essential for providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a positive attitude, and a willingness to learn and grow within the company. Job: Full time Pay Range: $17.50 - $26.00 per hour Location: Kansas City, MO Key Responsibilities
- Assisting customers with inquiries and resolving any issues in a timely and professional manner
- Collaborating with other team members to provide seamless customer support
- Maintaining accurate and detailed records of customer interactions and transactions
- Processing customer orders and tracking shipments
- Providing product knowledge and recommendations to customers
- Assisting with product returns and exchanges
Skills, Knowledge and Expertise
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work well in a team and independently
- Proficiency in Microsoft Office Suite, including Excel and Word
- Experience working in a customer service or retail environment is a plus, but not required
- Ability to multitask and prioritize tasks effectively
Benefits
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance coverage.
- Retirement savings plan with employer matching.
- Paid time off and holidays.
- Professional development opportunities.
- Vibrant company culture with opportunities for growth and advancement.