Company Overview:
Unplugged Travel is passionate about creating extraordinary travel experiences for our clients. We are dedicated to providing exceptional customer service, ensuring every journey is memorable, seamless, and stress-free. Were looking for a motivated, experienced, and customer-focused Remote Travel Advisor to join our dynamic team and help us continue delivering unparalleled travel services to our clients.
Position Overview:
As a Remote Travel Advisor, you will play a pivotal role in helping clients plan, book, and organize their travel experiences. You will have the opportunity to work from anywhere while leveraging your expertise in travel planning, customer service, and sales. You will collaborate with various suppliers, airlines, hotels, and tour operators to create the best possible travel itineraries for clients, ensuring their trips are perfectly tailored to their needs and preferences. Your responsibilities will include booking flights, accommodations, car rentals, tours, and other travel services while offering expert advice to clients to enhance their travel experience.
Key Responsibilities:
- Consult with Clients: Engage with clients through phone, email, chat, and video calls to understand their travel preferences, budget, and requirements. Offer expert advice on destinations, travel options, and itineraries.
- Create Customized Travel Itineraries: Research and design travel packages that align with client preferences, including flights, accommodations, tours, activities, and transportation.
- Booking and Reservations: Handle the booking of flights, hotels, car rentals, and other travel services. Manage complex itineraries for individual and group travel, ensuring accuracy and efficiency.
- Provide Customer Support: Assist clients throughout their travel journey, offering pre-trip support, troubleshooting issues during their travels, and providing post-trip follow-ups to ensure customer satisfaction.
- Stay Updated on Travel Trends: Continuously educate yourself on industry trends, travel advisories, destination highlights, and new services. Provide clients with the latest information on emerging destinations, safety guidelines, and travel tips.
- Handle Inquiries and Problem Resolution: Respond promptly and professionally to client inquiries, resolve booking issues, and troubleshoot problems during travel.
- Administrative Tasks: Maintain accurate client records, booking details, and travel preferences. Ensure all client communications and transactions are well-documented and up to date.
Preferred Qualifications:
- Experience: At least 2 years of experience as a travel agent or in a related field (tour operator, customer service, etc.). Experience working remotely is a plus.
- Excellent Communication Skills: Superior written and verbal communication skills. Ability to communicate clearly, professionally, and empathetically with clients of all backgrounds.
- Customer Service Oriented: A customer-centric approach with a passion for delivering outstanding service. Ability to build relationships and provide exceptional support before, during, and after trips.
- Organizational Skills: Strong organizational skills with the ability to manage multiple client accounts, bookings, and deadlines simultaneously.
- Tech-Savvy: Proficiency in using a variety of online tools and booking platforms.
- Attention to Detail: Ability to work meticulously to ensure every booking is accurate and every clients needs are met.
- Self-Motivated and Independent: Ability to work independently in a remote environment, managing your own schedule and tasks efficiently. Strong time-management skills and the ability to prioritize effectively.
- Passion for Travel: A genuine love for travel and a desire to share that enthusiasm with clients. Experience traveling or living abroad is an asset.
Benefits:
- Flexible Work Schedule: Work from anywhere, with flexible hours that suit your lifestyle and personal commitments.
- Competitive Compensation: Enjoy a competitive salary and performance-based incentives based on sales and customer satisfaction.
- Training & Development: Continuous learning opportunities to stay updated on the latest travel trends, destinations, and booking tools.
- Supportive Work Environment: A collaborative and friendly remote team that is committed to your success. Regular virtual team meetings, feedback, and recognition.
- Travel Perks: Exclusive travel discounts and opportunities to explore new destinations.
How to Apply:
If you are passionate about travel and customer service and are ready to take your career to the next level as a Remote Travel Advisor, wed love to hear from you. Please submit your resume, along with a cover letter outlining your relevant experience and why youre the perfect fit for this role. Please note you must be a citizen of the US, Uk or Mexico to apply.
Join our team and help create unforgettable travel experiences!
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