Primary Role:
Responsible for carrying out the companys mission, goals and objectives. Supports the sales team and works directly with clients and third parties to provide the highest level of customer service. Works internally with the purchasing, warehouse and operations departments to prepare and generate information for effective customer service and warranty.
Responsibilities:
- Interact with account managers, assisting with day-to-day issues and helping create cohesion across the department and cross-functionally
- Prepare and generate new quotes for customers
- Handle incoming client communications, both emails and phone calls
- Tracking the status of client orders and providing updates of order status
- Obtaining presales information such as freight costs, lead time, and product specifications
- Entry of client information accurately into sales databases
- Deal registration for projects when appropriate
- Proactively follow up on previously submitted quotes, as well as tracking of Service and Engineering requests
- Ensure sales documents and customer-facing materials are kept up-to-date
- Build strong relationships with internal and external stakeholders, providing updates on progress, issues, and/or successes
- Additional duties as assigned
Additional Skills and Abilities:
- Excellent written and verbal communication skills
- Must be responsible, self-motivated, self-starter, personable and well-organized
- Superior customer service skills to deal with both internal and external customers
- Ability to manage multiple tasks simultaneously
- Strong interpersonal skills; ability to achieve results with diverse groups
- Proficiency with computer programs as the Microsoft Office, G Suite, D-Tools, CRM, and sales databases or similar software
- Ability to prioritize, plan, and execute projects on or before established due dates
- Maintaining confidentiality in sensitive customer situations, while assisting the account manager toward resolution
- Must be able to read and effectively interpret general business documentation
- Valid and current driver's license, in good standing