Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
- Manage day-to-day activities of the sales strategy in the categories of promotion, engagement, and conversion.
- Book, plan and confirm social and promotional parties.
- Work with the General Managers and Marketing Manager on strategies and initiatives that drive sales.
- Lead the District and its venues field marketing activities and promotions including office, hotel, convention, and other outreach programs.
- Work with the Marketing team and encourage venue staff to drive data collection through online sweepstakes and contests, onsite and offsite.
- Execute SMS promotional campaigns that drive traffic to the venues during set off days and hours.
- Send follow ups and confirmation emails to guests.
- Submit weekly sales sheets reports.
- Educate venue staff on sales initiatives and promotional outings to ensure their participation.
- Assist with social event booking including Birthday Parties, Bottle Service, Happy Hour management, etc. upon request from management.
Qualifications
Job Requirements (skills, knowledge and abilities)
- Ability to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently, as well as strong attention to detail.
- Ability to travel to attend workshops, tradeshows, conventions, meetings, etc.
- May be required to have reliable transportation to attend workshops, tradeshows, conventions, meetings, etc.
- Focused on driving additional revenue to the property.
- Responsible for the strategy, execution, budgeting and timeline of the Direct Mail, Email, SMS & mobile app channels
- Have complete knowledge of all Marketing and property wide activities.
- Coordinating with all internal departments, external vendors and/or agencies
- Always maintain a pleasant, friendly and welcoming attitude at all times.
- Strong written and verbal communication skills.
- Must be savvy in marketing and promotional strategies.
- Must be highly organized, reliable and have the ability to keep collected information secure.
Educational Requirements
- Bachelors degree in business or related field or equivalent and 1-3 years of experience in a hospitality or hotel sales and marketing setting, or an equivalent combination of education and experience.
- Must be able to obtain and maintain the appropriate Gaming License as mandated by the Pennsylvania Gaming Control Board (PGCB).
Working Conditions
- Main working space is an office environment with the potential for frequent interruptions.
- Offices are attached to a 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 550 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
- Frequently standing up or moving within and outside of the facility.
- Carrying or lifting items weighing up to 25 pounds.
- Handling objects (pens, pencils, paper, etc.), products and equipment.
- Bending, stooping, kneeling.
- May be required to work nights, weekends, and/or holidays.